Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Ly

Frisco

Summary

Resourceful professional in customer service, skilled in managing high volumes of inquiries efficiently. Expertise in effective communication and operational support in fast-paced environments. Proven ability in problem-solving and time management, contributing to positive client and team experiences.

Overview

5
5
years of professional experience

Work History

Receptionist

LT Nails Salon
San Antonio
03.2020 - 08.2020
  • Assisted with special projects assigned by management when required.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled appointments for clients, customers, and other visitors.
  • Compiled data from various sources into organized reports for management review.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Organized and tracked filing system of monetized transactions in written form.
  • Performed data entry tasks into various computer systems accurately and promptly.

Barista

Starbucks
Frisco
08.2022 - Current
  • Promoted a welcoming environment through warm customer greetings and conversations.
  • Tailored customer orders according to taste preferences and dietary restrictions.
  • Operated cash registers to process customer payments and transactions with accuracy and integrity.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Customized drink orders, demonstrating flexibility and attention to detail.
  • Managed point-of-sale systems and brewing equipment, ensuring regular maintenance and troubleshooting.
  • Collaborated with team members to ensure efficient workflow and high-quality service during busy hours.
  • Maintained a levelheaded demeanor during high-volume periods and special events.
  • Organized and stocked workstations efficiently to strategize and prepare for a large influx of customers.
  • Properly cleaned and sanitized service, seating, and production areas, in compliance with health protocols and food safety standards.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Education

Associate of Applied Science - Science

Northwest Vista College
San Antonio, TX
05-2022

Bachelor of Science - Biochemistry

Arizona State University
Tempe, AZ

Skills

  • Customer service
  • Appointment scheduling
  • Cash handling
  • Point-of-sale operation
  • Conflict resolution
  • Team collaboration
  • Data entry
  • Adaptability
  • Meticulous and organized
  • Verbal and written communication
  • Problem solving
  • Professional demeanor

Timeline

Barista

Starbucks
08.2022 - Current

Receptionist

LT Nails Salon
03.2020 - 08.2020

Associate of Applied Science - Science

Northwest Vista College

Bachelor of Science - Biochemistry

Arizona State University

Similar Profiles

CREATE PROFILE