Julia Maass-Meyers

• Instrumental in launching Intuit Enterprise Suite (IES), providing mid-market customers with
  hand-held support through their journey of Intuit products.
  Developed and maintained relationships with customers, collaborating with Product Teams to
  incorporate their feedback into new releases.
  
• Managed customer health scores and resolved crisis situations to ensure minimal impact on
  customer satisfaction and loyalty.
  
• Coordinated with technical support teams and cross-functional departments to develop
  unprecedented procedures and processes.
  
• Contributes to ongoing collection, management, analyzation and communication of data from
  numerous Intuit and customer sources.

• For Intuit's QuickBooks Products (Desktop, Online, Payroll, Payments, Time, Accountant and
  National Accounts) provided exceptional customer support (phone and chat) for technical and
  non-technical challenges.
  
• Diagnosed and resolved program, user, and equipment issues.
  Resolved inquiries on time and maintained detailed CRM records.
  
• Educated customers on best practices, created resources, and facilitated communication
  between departments.
  
• Promoted high satisfaction, de-escalated problematic concerns, and remained calm in stressful situations.

• Skilled student aid with experience providing behavior analysis, program development, social
  training, and support for students with special needs.
  
• Recognized for empathy and cross-functional collaboration, data collection, and data analysis
  in achieving school district goals.
  
• Proficient in student development, behavior training, and adherence to federal special
  education regulations.
  
• Experienced in assisting with physical therapy exercises, creating lesson plans, visuals, and
  facilitating communication among teachers and families.

SUMMARY:

• Physical Education Specialist with experience designing and implementing curriculum for students of varying ages, maturity levels, and abilities, including students with autism.
• Skilled in problem-solving and key relationship building, with a focus on creating a safe and respectful environment.
• Proficient in adapting instructional methods to meet individual learning needs, maintaining accurate records, and ensuring compliance with district policies.
• Experienced in organizing and implementing various sports activities, conducting physical fitness assessments, providing proper technique instruction, and incorporating health topics.