Julia MacDonald
Boston,MA
Summary
Motivated professional, with strong dedication to safety and customer service. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Outgoing and hardworking with a drive to succeed. Proven flight attendant demonstrating expertise in emergency situation management and complaint resolution. Committed to enhancing passenger comfort and safety through exceptional people skills and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
06.2023 - Current
- Monitored cabin environment to ensure passenger comfort throughout the flight duration.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Responded to medical emergencies as needed during flights.
Bartender
Teca Newtown Square
Newtown Square, PA
04.2016 - 12.2024
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Flight Attendant
Frontier Airlines
Denver, CO
02.2018 - 06.2023
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Education
Some College (No Degree) - Communications
Delaware County Community College
Media, PA08.2013
Archbishop Prendergast High School
Drexel Hill, PA05.2011
Skills
- Emergency Situations Management
- Adult AED and CPR
- Public Interaction
- Complaint Resolution
- Calm and Professional Under Pressure
- MS Office Proficiency
- Excellent Attention to Detail
- People skills
Certification
Federal Aviation Administration Certified Flight Attendant
Timeline
Flight Attendant
Delta Air Lines, Inc
06.2023 - Current
Flight Attendant
Frontier Airlines
02.2018 - 06.2023
Bartender
Teca Newtown Square
04.2016 - 12.2024
Some College (No Degree) - Communications
Delaware County Community College
Archbishop Prendergast High School