Julia Mace
ALLENDALE,MI
Overview
2
2
years of professional experience
Work History
Volunteer
Our Hope Association
Grand Rapids, MI
08.2024 - Current
- Provided administrative support to nonprofit organization, including data organization and filing.
- Maintained confidential records and filing system to protect client information.
- Proactively called individual and corporate donors to express appreciation for their financial contributions, strengthening relationships and fostering ongoing support for the organization.
Barista Trainer
Starbucks
Walker, MI
05.2023 - Current
- Developed and conducted hands-on training sessions focused on drink preparation, equipment maintenance, and health and safety guidelines, ensuring adherence to company standards.
- Provided ongoing feedback and support to staff, fostering a collaborative and high-performing team environment.
- Worked closely with store management to assess training needs and implement strategies for continuous improvement, resulting in enhanced team productivity and customer satisfaction.
- Ensured a positive and welcoming atmosphere by modeling excellent customer service and reinforcing Starbucks' brand values in daily interactions with customers and staff.
Server
The Cheesecake Factory
Arcadia, CA
09.2022 - 04.2023
- Delivered exceptional customer service by greeting guests, taking orders, and ensuring a positive dining experience in a fast-paced, high-volume environment.
- Managed multiple tables efficiently while maintaining attention to detail and ensuring timely food and beverage delivery.
- Addressed customer concerns promptly and professionally, ensuring issues were resolved to guest satisfaction and promoting repeat business.
- Processed payments, handled cash and credit transactions, and balanced cash drawers at the end of shifts.
Education
Bachelor of Social Work -
Grand Valley State University
Allendale, MI05.2026
Skills
- Strong verbal and written communication
- Microsoft Office proficiency
- Adaptability
- Interpersonal skills
- Problem solving
- Attention to detail
- Organization and prioritization
- Professionalism
- Cultural competence
Timeline
Volunteer
Our Hope Association
08.2024 - Current
Barista Trainer
Starbucks
05.2023 - Current
Server
The Cheesecake Factory
09.2022 - 04.2023
Bachelor of Social Work -
Grand Valley State University