Summary
Overview
Work History
Education
Skills
Timeline
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Julia Madere

Denver,Colorado

Summary

Professional Bartender with extensive knowledge of spirits, wine, and beer whom engages with customers one-on-one. Friendly, open and committed to building up customer base by providing positive service experience. Success in delivering quality service in fast-paced environments with high volumes of guests.

Overview

10
10
years of professional experience

Work History

Bartender

JJ's Place
08.2022 - Current
  • Works in a high volume, fast paced work environment serving guests food and beverages, stocking beer and ice, pre-bussing and clearing tables, preparing specialty cocktails, greeting each guest upon entrance.
  • Cultivating strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Keeps bar stocked with liquors, juices and garnishes for drinks.
  • Upholds strict regulations for safe alcohol service and food safety.
  • Uses knowledge of beer, wine and spirits to make informed recommendations to customers.

Bartender/Shift Manager/Key Holder

Cheers On South Monaco
04.2022 - 09.2023
  • Independently operated the entire bar for each shift, often in a busy and fast paced work environment, preparing cocktails, placing food orders, running food, greeting all guests, restocking ice and beer, changing kegs, bussing and clearing all tables, while socializing with guests.
  • Trained new staff members on preparing and delivering drinks, food menu knowledge, and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Oversaw and balanced cash drawers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender/Shift Manager

The Dam Grille
04.2020 - 05.2022
  • Bartending at an overflowing and popular sports bar, at extremely high volume with efficiency and team work.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines during the Covid Pandemic.
  • Trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reconciled cash drawers against cash register reports at close of business.
  • Kept bar presentable and sanitary to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Server

Bar Louie
07.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, clean glassware.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Dental Assistant

Scavuzzo Dental Care
03.2019 - 03.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for approximately 8-10 procedures daily.
  • Prepared patient x-rays and images for dentist review.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.

Server/Hospitality Coordinator

Capital Ale House- Midlothian
12.2017 - 03.2019
  • Worked in a fast paced restaurant environment with over 100 beers on tap.
  • Kept track of rotating craft and specialty beers with extensive knowledge of variety, to be able to appropriately recommend beer styles based on palette, preference and food pairing.
  • Worked with guests on organizing and planning private events in the upstairs loft area, including buffet and appetizer platter options with varying bar packages/drink tickets.
  • Hosted and served food and beverages for private events of up to 150 guests, serving cocktails and maintaining a well stocked buffet spread, ensuring hot food, and ample utensils and plate wear steadily available.
  • Able to answer guests questions about unique menu items, describe specials and craft beer and cocktails.

Server, Bartender, Private Events

John D. McGurk's Irish Pub & Beer Garden
05.2013 - 12.2017
  • Served food and beverages promptly with focused attention to customer needs in an extremely high volume and fast paced environment generally with long wait periods for guests to be seated.
  • Maintained an 8-10 table section for 8 hour shifts with little to no break time.
  • Bartended for private formal events such as rehearsal dinners and retirement parties for up to 100 guests.
  • Set up and prepared private banquet room with white linens, candlelight, polished utensils, plate ware, and full buffet set up with chaffing dishes and Sterno candles.
  • Took and recorded reservations for large parties with special requests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

High School Diploma -

Maplewood Richmond Heights High School
7500 Lohmeyer Avenue, Maplewood, MO 63143
05.2010

Skills

  • TIPS Certified
  • Custom Drink Preparation
  • Food and Beverage Management
  • Responsible Alcohol Service
  • Anticipating Guest Needs
  • Liquor, Beer and Wine Knowledge
  • Food Preparation and Safety
  • Suggestive Selling

Timeline

Bartender

JJ's Place
08.2022 - Current

Bartender/Shift Manager/Key Holder

Cheers On South Monaco
04.2022 - 09.2023

Bartender/Shift Manager

The Dam Grille
04.2020 - 05.2022

Server

Bar Louie
07.2019 - 03.2020

Dental Assistant

Scavuzzo Dental Care
03.2019 - 03.2020

Server/Hospitality Coordinator

Capital Ale House- Midlothian
12.2017 - 03.2019

Server, Bartender, Private Events

John D. McGurk's Irish Pub & Beer Garden
05.2013 - 12.2017

High School Diploma -

Maplewood Richmond Heights High School

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Julia Madere