Julia Madison
Summary
Skilled Lounge Server with a proven track record at Marriott International, Inc., showcasing exceptional customer service and efficient multitasking. Leveraged strong communication and hospitality service expertise to enhance guest satisfaction and increase sales. Fluent in Russian and English, adept at safe food handling, and experienced in fostering collaborative work environments for peak performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lounge Server
Marriott International, Inc.
04.2007 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with MICROS POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Restaurant Server
Sheraton World Resort
05.2004 - 12.2006
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took food and drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Education
BBA - Marketing
Baruch College Zicklin School of Business
New York, NY03.2011
Skills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Strong Work Ethic
- Hospitality service expertise
- Safe Food Handling
- Bilingual in Russian and English
Certification
- Wine & Spirit Education Trust Level 1 Award in Wines – Wine & Spirit Education Trust (WSET) 2011
- Wine & Spirit Education Trust Level 2 Award in Spirits - Wine & Spirit Education Trust (WSET) 2017
Timeline
Lounge Server
Marriott International, Inc.
04.2007 - 03.2020
Restaurant Server
Sheraton World Resort
05.2004 - 12.2006
BBA - Marketing
Baruch College Zicklin School of Business