Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Julia Maffeo

Minooka,IL

Summary

Dynamic and results-driven individual with extensive experience at Starbucks, excelling in team leadership and customer service. Committed to fostering an inclusive environment while achieving business goals and enhancing the customer experience. Skilled in intentional planning, staff development, and routine business analysis. Proven track record of enhancing overall business performance through effective leadership, and innovative problem solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Starbucks
Plainfield, IL
10.2024 - Current
  • As an assistant store manager, I lead in managing a team of 20+ employees to create an inclusive learning environment, focused on developing individuals, and achieving store goals.
  • I assist in managing the day-to-day operations of the store, which include creating store plans that drive the business and planning with intention to address key priorities.
  • As a leader, I strive to create a schedule that supports partners and the business, while maintaining an accurate inventory, and staying focused on excellent customer service.

Shift Leader

Starbucks
Channahon, IL
09.2023 - 10.2024
  • As a shift leader, I serve to uphold the company's commitment to excellent customer satisfaction and creating an inclusive environment where partners thrive and can therefore create a better experience for everyone.
  • Additionally as a shift leader, I am able to lead and execute a store plan to help achieve goals and deliver exceeding results. I will also use operational tools and standards to uphold business needs and optimize the customer experience to its fullest.
  • A key piece of being a shift leader is having regular engagement with partners to work shoulder-to-shoulder on their development. Also I will work with partners to solve problems proactively and use operational resources to respond to customer and partner needs.

Barista/Trainer

Starbucks
Minooka, IL
09.2021 - 09.2023
  • As a barista I thrived on providing excellent customer service by creating genuine connections and crafting high-quality beverages. I also worked with my peers to meet goals and uphold cleanliness standards.
  • In my role as a barista trainer, I trained new baristas on different coffee-making techniques, crafting high-quality beverages, cash handling skills, and customer service excellence.

Hostess

Turtle’s Tap
Morris, IL
05.2021 - 08.2021
  • As a hostess, I would greet and seat customers to the proper section, handle customer payments, and balance the cash registers.
  • An additional part of this job was taking customer’s carry out orders and putting them together in a timely manner.

Crew Trainer

McDonald's
Minooka, IL
10.2019 - 04.2021
  • At McDonald's, I maintained a leadership position after a few months of working as a 15 year-old. I was promoted to crew trainer which consisted of training new crew members, instructing and motivating the crew, while working alongside managers to help accomplish goals.
  • This position also involved taking and cashing out orders in multiple points of service, handing out customer orders, making all of the McCafé drinks, and maintaining the cleanliness of the store.

Education

Some College (No Degree) - Business Management

Arizona State University
Tempe, AZ

Skills

  • Problem solving
  • Customer service management
  • Staff training and development
  • Cash handling
  • Motivating teams
  • Interpersonal communication
  • Team collaboration and leadership
  • Business acumen
  • Inventory management
  • Proficient in Apple, Google, and Microsoft technology

Affiliations

  • Fitness
  • Traveling
  • Music
  • Crochet

Certification

  • Coffee Master
  • Certified Food Safety Manager

Languages

English
Full Professional

References

References available upon request.

Timeline

Assistant Store Manager

Starbucks
10.2024 - Current

Shift Leader

Starbucks
09.2023 - 10.2024

Barista/Trainer

Starbucks
09.2021 - 09.2023

Hostess

Turtle’s Tap
05.2021 - 08.2021

Crew Trainer

McDonald's
10.2019 - 04.2021

Some College (No Degree) - Business Management

Arizona State University

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Julia Maffeo