LAVINIA MALU
Salt Lake City,UT
Summary
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
8
8
years of professional experience
Work History
Customer Services
Delta Center
09.2024 - Current
- Manged customer service stands at the Delta Center in a fast-paced environment, providing exceptional service by assisting customers with placing and receiving orders.
- Consistently provided friendly service to promote better customer engagement.
- Delivered prompt, friendly, and accurate assistance to ensure a positive experience, resolving any issues or questions efficiently.
Machine Operator
Hilton Food Group
04.2024 - 08.2024
- Monitored machine performance, conducted routine maintenance, and made adjustments as needed to optimize production output.
- Ensured safety protocols were followed while maintaining a focus on minimizing downtime and maximizing operational efficiency.
- Demonstrated strong problem-solving skills when dealing with unexpected machine issues.
Customer Service Representative
Woolworths Supermarket
08.2017 - 01.2022
- Demonstrated strong communication skills by actively engaging with customers, addressing their needs, and maintaining a welcoming atmosphere.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Social Work
Brigham Young University
Rexburg, ID11-2028
High School Diploma -
Sunbury College
Sunbury, Victoria, Australia12-2020
Skills
- Problem-solving
- Critical thinking
- Excellent communication
- Active listening
- Computer skills
- Dependable and responsible
Languages
Japanese
Native or Bilingual
Timeline
Customer Services
Delta Center
09.2024 - Current
Machine Operator
Hilton Food Group
04.2024 - 08.2024
Customer Service Representative
Woolworths Supermarket
08.2017 - 01.2022
Bachelor of Science - Social Work
Brigham Young University
High School Diploma -
Sunbury College
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