Julia Marcy
Missoula,MT
Summary
Dedicated professional with extensive experience in maintenance and food service roles. Skilled in problem-solving, time management, and ensuring high-quality results, consistently improving workflows and customer satisfaction. Ready to contribute to team success and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Painter's Assistant
Paint Montana
Missoula, MT
04.2023 - Current
- Assisted in surface preparation and priming for various painting projects.
- Utilized a variety of painting tools, ensuring quality finishes on diverse surfaces.
- Collaborated with lead painter to mix paints according to specifications.
- Maintained cleanliness and organization of work areas, enhancing efficiency and safety.
- Supported project timelines by executing tasks promptly and accurately.
- Monitored paint application techniques, ensuring adherence to best practices.
- Contributed to process improvements that reduced waste and improved workflow efficiency.
- Expedited project completion through thorough surface preparation including sanding, patching holes, scraping loose paint.
- Provided excellent customer service, addressing questions and concerns promptly and professionally.
- Improved client satisfaction by delivering high-quality workmanship consistently across all projects handled.
- Completed detailed tasks with precision, demonstrating strong attention to detail and craftsmanship.
- Contributed to a positive work environment by maintaining open communication with coworkers and supervisors.
- Managed time efficiently while working on multiple projects simultaneously, ensuring timely completion of tasks.
- Maintained equipment regularly, extending tool life and reducing repair costs.
- Covered surfaces with drop cloths, masking tape and paper during painting.
- Examined surfaces for imperfections and applied additional coats to achieve smooth, even finish.
Inmate Cook Supervisor
Montana State Prison
Deer Lodge, MT
07.2024 - 12.2025
- Assisted in food preparation and cooking processes to ensure timely meal service.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Learned safety protocols and food handling procedures to uphold hygiene standards.
- Supported inventory management by tracking stock levels and reporting shortages.
- Adapted to changing recipes and dietary restrictions while preparing meals.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Improved staff productivity by providing clear instructions, guidance, and constructive feedback on their performance.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Proactively addressed maintenance issues with kitchen equipment, ensuring minimal downtime and uninterrupted operations.
- Continuously evaluated staff performance levels through regular assessments, identifying areas for improvement and providing targeted coaching.
- Implemented effective time-management strategies within the kitchen team, enabling smoother meal preparation during peak hours.
- Optimized kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
- Increased customer satisfaction by addressing complaints promptly and making necessary improvements to menu items and service.
- Cultivated a positive work atmosphere through open communication channels between staff members, promoting teamwork and cooperation among colleagues.
- Successfully balanced competing priorities in a high-pressure environment by efficiently delegating tasks to the team and maintaining clear lines of communication.
- Served consistent portions following recipes and control standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Property Maintenance Supervisor
Private Landscape & Carpentry
Cascade, MT
06.2023 - 07.2024
- Supervised daily maintenance operations to ensure high-quality property standards and client satisfaction.
- Trained and mentored junior staff on best practices for landscape and carpentry techniques.
- Developed and implemented preventive maintenance schedules, enhancing operational efficiency across properties.
- Coordinated with contractors to manage external repairs and renovations, ensuring project timelines were met.
- Conducted regular inspections of properties to identify maintenance needs and prioritize tasks effectively.
- Managed budget allocations for maintenance projects, optimizing resource use while maintaining quality standards.
- Ensured timely completion of maintenance tasks, contributing to high tenant satisfaction rates.
- Collaborated with property managers to address tenant concerns and ensure a positive living environment.
- Increased staff productivity by implementing time-saving tools and strategies for routine maintenance tasks.
- Leveraged strong communication skills to resolve conflicts between tenants related to communal spaces or shared responsibilities effectively.
- Developed preventive maintenance schedules to minimize downtime and extend the life of equipment and systems.
- Led landscape design and installation projects, ensuring adherence to client specifications and timelines.
- Implemented efficient irrigation systems, enhancing water conservation across multiple properties.
- Coordinated equipment maintenance schedules, resulting in reduced downtime and improved operational efficiency.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Constructed and installed frameworks for residential and commercial projects using various carpentry tools.
- Collaborated with project managers to ensure compliance with safety regulations and quality standards.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
Route Manager
Julabug Professional Pest Solutions
Florence, MT
02.2022 - 06.2024
- Oversaw daily route operations, ensuring timely delivery and adherence to schedules.
- Analyzed route performance metrics to identify trends and recommend strategic adjustments.
- Led initiatives to enhance customer satisfaction through improved service quality and responsiveness.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
- Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
- Reduced fuel costs through strategic route planning and vehicle maintenance.
- Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
- Diagnosed pest issues using industry-standard inspection techniques and tools.
- Executed pest control treatments with precision to ensure client satisfaction and safety.
- Managed inventory of pesticides and equipment, ensuring compliance with safety regulations.
- Developed service schedules to optimize route efficiency and minimize response times.
- Implemented quality assurance protocols to maintain high service standards across all operations.
- Analyzed customer feedback to refine service offerings and improve overall effectiveness.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
Branch 2 Field Representative
Omega Termite and Pest Control
Oakland, CA
01.2017 - 12.2020
- Conducted thorough inspections to identify pest infestations and recommend appropriate treatment solutions.
- Developed and maintained strong client relationships, ensuring high levels of customer satisfaction and retention.
- Trained new field representatives on industry best practices and company protocols for pest management services.
- Implemented efficient route planning to optimize service delivery and reduce response times for client requests.
- Collaborated with technicians to develop customized pest control strategies based on specific client needs and environments.
- Monitored inventory levels of pest control products, ensuring compliance with safety regulations and timely replenishment.
- Analyzed service reports to identify trends, enhancing operational efficiency and effectiveness of pest control measures.
- Completed paperwork in full, on time, and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Kept up-to-date on industry trends, enabling informed decision-making during client engagements.
- Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.
- Boosted morale among field representatives by demonstrating exceptional leadership skills and fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained detailed records of client interactions, ensuring accurate data collection for future reference and reporting purposes.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Streamlined internal processes to enhance operational efficiency while maintaining compliance with company policies and regulations.
- Built lasting professional partnerships with key decision-makers within target accounts, paving the way for long-term business success.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Utilized advanced pest control tools and chemicals following safety regulations and best practices.
- Analyzed pest control data to refine treatment strategies and improve overall effectiveness.
Scolaris Good Eats
Service Manager
Alameda, CA
11.2012 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed multiple tables efficiently, maintaining high service standards during peak hours.
- Collaborated with kitchen staff to streamline order accuracy and reduce wait times.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Implemented upselling techniques, increasing overall sales through strategic recommendations.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Palm Springs High School
Palm Springs, CA06-2009
Skills
- Problem-solving
- Teamwork and collaboration
- Time management
- Hand and power tools
- Attention to detail
- Multitasking
- Reliability
- Customer satisfaction
- Active listening
- Effective communication
- Decision-making
- Hand-eye coordination
- Self motivation
- Analytical thinking
- Goal setting
- Professionalism
- Quality control
- Continuous improvement
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- High volume dining
Certification
OSHA 10
First Aid and CPR certified
Timeline
Inmate Cook Supervisor
Montana State Prison
07.2024 - 12.2025
Property Maintenance Supervisor
Private Landscape & Carpentry
06.2023 - 07.2024
Painter's Assistant
Paint Montana
04.2023 - Current
Route Manager
Julabug Professional Pest Solutions
02.2022 - 06.2024
Branch 2 Field Representative
Omega Termite and Pest Control
01.2017 - 12.2020
Scolaris Good Eats
Service Manager
11.2012 - 12.2016
High School Diploma -
Palm Springs High School