Julia Marks
Houston
Summary
Licensed and experienced as a property adjuster with over 20 state licenses. Highly effective at juggling multiple responsibilities at once and providing friendly, efficient service. Exceptional customer service and communication skills. Driven and ambitious with a lineage of sales experience. Excellent team player with a strong understanding of the insurance industry. Adept at building relationships with clients and agents. Highly organized and detail oriented.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
QA Claims
09.2021 - 01.2024
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Answered questions posed by insured and agents.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Substantiated legitimate claims and denied unjustified claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
Life Insurance Agent
Family First Life
04.2020 - 09.2021
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Realtor
Keller Williams Memorial
01.2018 - 04.2020
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Education
Associates - Legal Studies
Brown Mackie College
San Antonio, TX11.2014
Skills
- Holds adjuster license in 25 states
- Correspondence Writing
- Insurance policy coverage knowledge
- Property Adjusting
- Claims Investigations
- Efficient Service
- Legal proceeding knowledge
- Hail and Wind Damage Assessment
- Xactimate (Claims Estimating Software)
Timeline
Claims Adjuster
QA Claims
09.2021 - 01.2024
Life Insurance Agent
Family First Life
04.2020 - 09.2021
Realtor
Keller Williams Memorial
01.2018 - 04.2020
Associates - Legal Studies
Brown Mackie College