Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Marquez

Panorama City,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated to maintain customer satisfaction and contribute to company success.

Overview

10
10
years of professional experience

Work History

Property Manager & Trainer

Public Storage
01.2015 - 08.2021
    • Managed a high volume storage facility and rental office. Consistently met monthly delinquency, occupancy, and sales goals. Assisted tenants with completing storage leases and monthly rental payments
    • Resolved tenants concerns and issues by providing solutions to ensure 100% customer satisfaction
    • Followed up on delinquent tenants and coordinated collection procedures.
    • Supported my District Manager by training new employees. Coached the team on a regular basis with their personal performance and supported all employees with questions/reaching solutions when the district manager was unavailable

Cashier

Costco Wholesale
11.2014 - 01.2015
  • Used POS system to process customer transactions and sales. Handled cash with high accuracy and balanced cash drawer
  • Learned duties for various positions and provided backup at peak times.
  • Provided exceptional service to ensure members had a positive shopping experience

Cashier & Starbucks Assistant Manager

Target
11.2011 - 10.2014
  • Attended to guest with fast and friendly service, processed transactions via POS system and handled cash payments with high accuracy
  • Processed refunds and exchanges in accordance with company policy
  • Cross-trained to various departments of the store including Starbucks located inside of the store
  • Trained new baristas and led the Starbucks team. Executed new Starbucks promotions and new drinks, processed and received weekly food and supply order
  • Replenished the backroom and stocked shelves with new merchandise for guests

Education

Certificate - Medical Billing And Coding

Los Angeles Valley College
Valley Glen, CA
09-2024

No Degree -

Los Angeles Pierce College
Woodland Hills, CA

High School Diploma -

James Monroe High School
North Hills, CA
06.2012

Skills

  • Leadership and coaching skills
  • Leasing and sales skills
  • High performer and goal driven
  • Exceptional oral and written communication skills
  • Time management and problem solving skills

Timeline

Property Manager & Trainer

Public Storage
01.2015 - 08.2021

Cashier

Costco Wholesale
11.2014 - 01.2015

Cashier & Starbucks Assistant Manager

Target
11.2011 - 10.2014

Certificate - Medical Billing And Coding

Los Angeles Valley College

No Degree -

Los Angeles Pierce College

High School Diploma -

James Monroe High School

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