Julia Marsh
Fortworth,TX
Summary
Client services professional with proven track record in delivering exceptional client support. Known for collaborative approach and achieving results. Flexible and reliable, with strong skills in communication and conflict resolution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Client Services Representative Sedgwick
Abba Staffing & Consulting
10.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization''s products or services offering.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
My work choice [VAS]
Stanley black and decker
09.2020 - Current
- Pack
- Label
- Clean tools
- Verified conformance of incoming shipments against contracted quality, quantity, and freshness standards
- Identified obsolete stock and coordinated disposal methods via methods such as retail promotions
- Kept all areas clean, organized and in line with company professional standards
Care taker
Girly Health Co
02.2020 - 10.2020
- Implemented restorative and supportive care, including ambulating and positioning
- Supported activities of daily living such as bathing, dressing, and grooming
- Oversaw nutrition by preparing healthy meals and snacks and coordinating necessary supplements
- Kept clients' spaces clean, neat, and free of safety hazards
- Coordinated daily housekeeping, errands, and meal preparation for individuals under care
- Kept properties maintained with regular preventive maintenance
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Developed solid relationships with staff, customers, and vendors
Team member
Whataburger
08.2016 - 02.2020
- Kept equipment working properly with regular inspections and maintenance
- Helped keep team efficient with well-stocked supplies
- Supported fellow team members with tasks such as [Task] and [Task]
- Promoted safety by adhering to all safety protocols, company policies, and OSHA regulations
Education
Certificate - Cosmetology
Hill College
Hillsboro, Tx08.2019
Skills
- Great customer service
- Cosmetic
- Strong empathy
- Client relationship building
- Call center experience
- Data entry proficiency
- Client relations
- Customer support
- Outbound calling
Timeline
Client Services Representative Sedgwick
Abba Staffing & Consulting
10.2024 - Current
My work choice [VAS]
Stanley black and decker
09.2020 - Current
Care taker
Girly Health Co
02.2020 - 10.2020
Team member
Whataburger
08.2016 - 02.2020
Certificate - Cosmetology
Hill College
Similar Profiles
ROSALIE KANYROSALIE KANY
Valet at Abba Staffing &ConsultingValet at Abba Staffing &Consulting
MELANIE MCDONALDMELANIE MCDONALD
Dispatcher at DFW Airport/Abba Staffing CompanyDispatcher at DFW Airport/Abba Staffing Company
Joshua McLandJoshua McLand
Transit Technician - D at Abba StaffingTransit Technician - D at Abba Staffing