Summary
Overview
Work History
Education
Skills
Timeline
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Julia Martel

Sterling,MA

Summary

Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and proven ability to multitask in high-volume dining environments while fostering strong relationships with guests.

Overview

5
5
years of professional experience

Work History

Wait Staff Member

Sterling National Country Club
04.2022 - Current
  • Multitasking abilities by managing several tables simultaneously without sacrificing quality of service.
  • Cultivated professional relationships with regular customers.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Demonstrated versatility by cross-training in various departments throughout the Country Club (including: Pro Shop; Pool Snack Bar; Banquets/Events; Beverage Cart; and Restaurant) when required.

Wait Staff Member (Restaurant & Events)

Meadowbrook Orchards
01.2020 - 04.2022
  • Displayed multitasking proficiency by handling numerous tables at once, ensuring high standards of service delivery.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Assisted in training new waitstaff members, creating a team-oriented/team friendly work environment.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Assisted in food preparation as directed while following instructions to meet specific customer needs.
  • Exceptional attention to detail, prompt service, and a friendly demeanor, which was acknowledged by both customers and peers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Preschool Teacher's Aide

Sterling Nursery School
08.2020 - 08.2021
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Helped teacher prepare instructional material and displays.
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Encouraged children to interact with each other and participate in group activities.
  • Helped teachers manage bus loading and unloading.

Education

Bachelor of Architecture (5 Yr Accredited Program) - Architecture

Syracuse University
Syracuse, NY
06-2027

High School Diploma -

Wachusett Regional High School
Holden, MA
06-2022

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Strong work ethic
  • Exceptional customer service
  • Relationship management
  • High volume dining
  • Service prioritization
  • Banquet coordination
  • Multitasking and organization
  • Team collaboration
  • Task prioritization
  • Team player
  • Reliable and responsible

Timeline

Wait Staff Member

Sterling National Country Club
04.2022 - Current

Preschool Teacher's Aide

Sterling Nursery School
08.2020 - 08.2021

Wait Staff Member (Restaurant & Events)

Meadowbrook Orchards
01.2020 - 04.2022

Bachelor of Architecture (5 Yr Accredited Program) - Architecture

Syracuse University

High School Diploma -

Wachusett Regional High School

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Julia Martel