Julia Martin
San Jose,CA
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
HR manager
Orchard City Kitchen/Be.Steak.A
09.2014 - 04.2024
- Keeping the restaurant OSHA compliant
- Managing both front of house service staff as well as back of the house service staff
- Ensuring the restaurant is compliant with all health and fire codes
- Monthly staff training on safety practices
- Responsible for all new hire and termination paperwork
- Open enrollment benefit management
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Private Events Director
Orchard City Kitchen/Be.Steak.A
09.2014 - 04.2024
- Maintaining relationships with all current and past clients to capture repeat business
- Ensuring all details of each event are gone through meticulously and all information is passed along to the staff to execute properly
- Maintaining professionalism throughout each event from start to finish
- Properly communicating details with all parties involved.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
Café and Catering Manager
Palace Café and Catering
03.2011 - 12.2015
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
- Designed catering packages to increase sales and customer experience.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Worked with chefs to plan menus according to client needs and budgets.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels for all events.
- Motivated staff to perform at peak efficiency and quality.
Catering Director
Bon Appetit Management Company-Stanford Graduate School of Business
09.2013 - 09.2014
- Producing BEO’s for clients events, placing rental orders, staff scheduling for daily catering as well as all special events
- Working closely with clients to produce events up to 2,500 guests
- Ensuring all employees get the proper meal and break periods as deemed by California state labor laws
- Invoicing and collecting payment for all events and deliveries.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Ensured compliance with all state regulations regarding food handling, sanitation protocols, permitting requirements, and workplace safety measures.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Developed customized proposals for prospective clients, showcasing the unique value proposition offered by our catering services.
- Cultivated strong relationships with clients by consistently delivering exceptional service and memorable experiences at each event.
- Streamlined operations with meticulous planning and organization of logistics for large-scale events and corporate functions.
Education
Bachelor of Arts Degree - Human Communications
California State University
Monterey Bay, Marina05.2005
Associates Degree - Communications
De Anza College
Cupertino, CA12.2002
Skills
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
- Event planning proficiency
- Staff Leadership
- Food Safety
- Budgeting understanding
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Operations Management
Accomplishments
- Manager Serve Safe Certified
- Court of Master Sommelier, Introductory Level
- ECornell, HR certification
Certification
- ServeSafe Manager Card
- ECornell Online HR Certification
- Court of Master Sommeliers, Introduction Level
References
- Michael Gutierrez, Chief Revenue Office, California Drywall, (408) 206-2378
- Cyrus Schultz, Beverage Director, Cyrus Restaurant, (808) 205-8877
- Praniti Lakhwara, Chief Information Office, Zscaler, (510) 823-6795
- Michael Maydeck, Head Ched, Orchard City Kitchen, (408) 813-3972
- Steve Millward, Account Executive, Google, (408) 891-5010
Timeline
HR manager
Orchard City Kitchen/Be.Steak.A
09.2014 - 04.2024
Private Events Director
Orchard City Kitchen/Be.Steak.A
09.2014 - 04.2024
Catering Director
Bon Appetit Management Company-Stanford Graduate School of Business
09.2013 - 09.2014
Café and Catering Manager
Palace Café and Catering
03.2011 - 12.2015
Bachelor of Arts Degree - Human Communications
California State University
Associates Degree - Communications
De Anza College
- ServeSafe Manager Card
- ECornell Online HR Certification
- Court of Master Sommeliers, Introduction Level
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