Julia Martin
Loma Linda,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
Work History
Field Sales Representative
Springs Window Fashions
03.2015 - Current
- Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and following up on orders.
- Developed tailored sales pitches that addressed clients'' specific needs, resulting in a higher conversion rate of prospects into customers.
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Facilitated regular training sessions for new team members to quickly bring them up to speed on products and sales techniques.
- Represented company brand during customer and prospect interactions.
- Managed a large client portfolio while successfully balancing competing priorities for maximum results.
- Continuously refined personal selling skills through attending workshops or seeking feedback from supervisors contributing to professional development.
- Analyzed market trends to identify growth opportunities within the assigned territory, leading to higher sales numbers.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Informed customers of promotions to increase sales productivity and volume.
Lead Generator
The Home Depot Inc
04.2011 - 02.2015
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Enhanced lead quality by conducting thorough pre-screening of prospects before forwarding to the sales team.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Developed extensive knowledge of products and services to better assist customers.
- Utilized sales techniques to build customer interest and close sales.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CA06.2006
Skills
- Sales Presentations
- Business Development
- Product Training
- Business relationships
- Territory Management
- Sales Training
- Sales Reporting
- Product Demonstrations
- Technical understanding
- Service accounts
- Outside Sales
Timeline
Field Sales Representative
Springs Window Fashions
03.2015 - Current
Lead Generator
The Home Depot Inc
04.2011 - 02.2015
High School Diploma -
San Gabriel High School
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