Julia Martinez

Money Management:

• - P & I deposits
• - Distribute weekly allowances to patients
• - Fill out Bank Currency/Special requests
• - Generate End of the Month Reports
• - Distribute petty cash
• - Collect patients monthly rent & issue receipts
• - Knowledge of SHP (Specialized Housing Program)

Knowledge of EHR Systems (Clinitrak/Clinivate & Carelogic)

• Admit/Enroll patients
• Verify insurance eligibility and benefits (Medicare/Medi-cal, Commercial Insurance)
• Add funding/payor information
• Knowledge of DMH heat tickets for MEDS verification
• Knowledge of DMH Payer Financial Screening Form (PFI/UMDAP)
• Update DMH with patient census
• Discharge patients from Carelogic system.
• Knowledge of Magellan Px ID's for Indigent patients

• Processed customer orders & accurately handled payment transactions.
• Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
• Maintained a clean ad organized workspace, promoting a welcoming environment for customers.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
• Conducted inventory counts regularly, insuring accurate stock levels were maintained at all times.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

• Enhanced production efficiency by implementing standardized inspection processes and procedures.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
• Communicated with production team members about quality issues.
• Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
• Identified and documented quality discrepancies for management to develop resolutions.
• Monitored inventory levels to restock materials and maintained consistent supply.