Julia Martinez
Reading,Pa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Paraprofessional
GHR Healthcare
Plymouth Meeting, PA
04.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained clean and safe environment to promote patient safety and comfort.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Paraprofessional
John Paul II Center-special Lrng
Reading, PA
08.2021 - 04.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Patient Care Assistant
Peace Of Mind In Home Care
Reading, PA
11.2020 - 06.2021
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Enhanced patient comfort by providing compassionate and attentive care.
- Aided in the prevention of bedsores through regular repositioning of patients according to care plans.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Prioritized confidentiality by diligently adhering to HIPAA regulations when handling sensitive patient information.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
Customer Service Representative
Reading Area Community Services
Reading, PA
08.2019 - 09.2020
- Resolved inbound customer calls with quality customer satisfaction by providing information and answering inquires.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with outbound calls with customers about resolved issues to maintain high standards of customer service.
- Promoted available products and services to customers during service, account management, and order calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
Redner's Warehouse Markets
Reading, PA
12.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Justice Tween Brands
Reading, PA
12.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Reading High School
06.2019
Skills
- Attentive
- Clerical Work
- Customer Service
- Data Entry
- Effective Customer Support
- Effective Communication
- Helping Students with Special Needs
- Documentation
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- First Aid/CPR Certified
- Eyelash Tech Certification
Timeline
Paraprofessional
GHR Healthcare
04.2023 - 01.2024
Paraprofessional
John Paul II Center-special Lrng
08.2021 - 04.2023
Patient Care Assistant
Peace Of Mind In Home Care
11.2020 - 06.2021
Customer Service Representative
Reading Area Community Services
08.2019 - 09.2020
Cashier
Redner's Warehouse Markets
12.2018 - 07.2019
Cashier
Justice Tween Brands
12.2018 - 02.2019
High School Diploma -
Reading High School