Julia Martinez
San Diego,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative II
211 San Diego
San Diego, CA
03.2019 - Current
- Access: Provided clients with status updates on their county benefits including Calfresh, Calworks, Medical, CAPI, and General Relief. Effectively communicated annual renewal due dates and pending documentation requirements.
- Reschedule Line: Assisted applicants in setting up appointments for their annual renewals and new application interviews.
- HCDS: Provided clients with there status of Section 8 wait list. Updated information on there existing application. Adding applicants to the waiting list.
- SDHC: Completed assessments to assist clients with Security Deposit towards a new unit and avoid eviction due to rental payment issues.
Accounting Specialist
TB Penick & Sons
San Diego, CA
06.2004 - 06.2017
- Reconciled monthly credit card statements, properly coding of all charges
- Processed AP invoices in a timely manner
- Processed weekly check runs
- Assist in month end closing
- Process inner company payments
- Scanning/File
- Processed utility bills
- Special Project as necessary
- Reconciled vendor statements
- Researched and resolve discrepancies and payment inquiries.
- Verified accuracy of invoices received from vendors prior to payment processing.
Education
High School Diploma -
Chula Vista High School
Chula Vista, CA06-2000
Skills
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Appointment Scheduling
- Adaptive team player
- Customer Service
- Microsoft Outlook
- Prioritization
- Problem Resolution
- Computer Proficiency
- Staff Training
- Documentation
- Train new staff
- Language Interpreter outbound calls
- Invoice Processing
- Account Reconciliation
- Accounts Payable
- Accounting Software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative II
211 San Diego
03.2019 - Current
Accounting Specialist
TB Penick & Sons
06.2004 - 06.2017
High School Diploma -
Chula Vista High School