Julia Martinez
Flagstaff,AZ
Summary
Proven retail professional with a track record of enhancing customer satisfaction and sales at Kohls Department Store. Skilled in customer engagement and conflict resolution, adept at boosting sales through strategic product recommendations and display setup. Fluent in Spanish, demonstrating exceptional interpersonal communication and teamwork, significantly improving store operations and customer service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Kohls Department Store
09.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Pharmacy Cashier
CVS Pharmacy
07.2020 - 09.2023
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
- Managed cash register transactions accurately, minimizing discrepancies in daily financial reports.
- Resolved customer complaints by actively listening, empathizing, and offering appropriate solutions.
- Performed price checks for customers quickly, instilling confidence in the store''s pricing policies while fostering trust relationships between shoppers and business operations.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled financial transactions, including cash, credit, and insurance payments, with precision and integrity.
Education
Bachelor of Science - Biomedical Sciences
Northern Arizona University
Flagstaff, AZ05.2028
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Cash Handling
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Store Opening and Closing
- Money Handling
- Product Knowledge
- Cash Register Operation
- Professional Appearance
- Stocking and Receiving
- Store maintenance
- Retail Store Operations
- Phone Etiquette
- FLUENT IN SPANISH
- Conflict Resolution
- Customer Needs Assessment
- Transaction Processing
- Sales expertise
- Policy and Procedure Adherence
- Stock replenishment
- Display Setup
- Product Recommendations
- Interpersonal and written communication
- Order Processing
- Trend Awareness
- Brand representation
- Sales Goals Attainment
- Merchandise Display
- Sales trends
- Suggestive Selling
Accomplishments
Some of my prior accomplishments include receiving a Biliteracy Seal through passing my AP Spanish Language and Culture exam a year ago and professionally translating for families in my community in seven different occasions through a school program and have over 100 hours of community service stocked up through leadership programs from three years of holding a leadership position in my school. I also hold great customer service etiquette and have over two years of problem solving experienc.
Certification
-Biliteracy Seal for English and Spanish
-Over 100 hours of community service
Translating on various occasions
As a dedicated community translator, I have provided translation services for families on about seven separate occasions, bridging language barriers to ensure clear communication and understanding. My role involved translating complex conversations and important documents, fostering trust, and enhancing access to essential resources for community members. This hands-on experience has strengthened my ability to communicate effectively across cultures, maintain confidentiality, and respond sensitively to diverse family needs.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Kohls Department Store
09.2023 - Current
Pharmacy Cashier
CVS Pharmacy
07.2020 - 09.2023
Bachelor of Science - Biomedical Sciences
Northern Arizona University