Julia Mashika

Server/ Barista

Flourish Café & SweetRhythm Bakery

07.2022 - 04.2023

Served food and beverages promptly with focused attention to customer needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Bussed and reset tables to keep dining room and work areas clean.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cultivated warm relationships with regular customers.
Inspected dishes and utensils for cleanliness.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Kept product inventory stocked during times of customer congestion and high demand.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Operated espresso machines and commercial coffee brewers to create beverages.
Maintained regular and consistent attendance and punctuality.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Monitored inventory levels in stockrooms and alerted management to any discrepancies.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Maintained neat, orderly and safe work space.
Unloaded arriving product stock and moved to store display areas.
Followed food safety standards when handling ingredients.
Managed display cases to verify freshness and attractiveness of products.
Assisted customers in selecting menu items, answering questions and providing general information.
Handled food and beverage orders for up to 20 guests, delivering prompt and friendly service.
Worked with banquet manager to coordinate event set up and schedule.
Served meals to customers according to established guidelines.
Kept register accurate through correct billing, payment processing, and cash management practices.
Set up banquet tables and chairs based on event requirements.
Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Maintained flexible work schedule to meet event needs.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Arranged linens and table settings according to seating plan and event theme.
Responded to guest inquiries and requests promptly and courteously.
Professionally answered telephones and responded to customer inquiries.
Warmly welcomed customers upon approaching counter and placing orders.

Summary

Overview

Work History

Server/ Barista

Kitchen Prep Cook/Counter Person

Education

Bread, Pasta And Pastry Making Technologies

Skills

Languages

Timeline

Server/ Barista

Kitchen Prep Cook/Counter Person

Bread, Pasta And Pastry Making Technologies

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