Julia Matsui
Luttherville Timonium,MD
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Seasoned Volunteer with success assisting organizations with service delivery and fundraising. Purpose-driven professional excels in organization and public relations. Consistently maintains professional appearance and attitude when representing organization to propel image.
Overview
6
6
years of professional experience
Work History
In-Home Caregiver
Loving Care Family Services
Luttherville Timonium, Maryland
01.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Cashier
Ssongs Hot Dog
Towson, MD
09.2021 - 04.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Processed customer refunds and exchanges according to established guidelines.
- Greeted customers entering store and responded promptly to customer needs.
Volunteer
Church
Towson, Maryland
11.2017 - 03.2019
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
Education
High School Diploma -
Towson High School Law & Public Policy
Towson, MD05.2021
Skills
- Critical Thinking
- Patient and Compassionate
- Cooperative attitude
- Feedback Acceptance
- Attention to Detail
- Maintenance Tasks
- Excellent Communication
- Interpersonal Skills
- Customer Experience
- Cash Register Operation
- Store Operations
- Cultural Awareness
- Teamwork and Collaboration
- Documenting
writing
Prior experience in Journalism
Published work online on Medium
Provide and offer advice on mental health and lifestyle
Support for other writers on the platform, building a sense of community
Data and stats analysis- overview of performance on stories
Research on topics that I may not be well versed
Editing prompts and drafts before publishing
Adaptability and consistency in order to gain traction of what readers are looking for.
Korean
BIlingual, utilized interpersonal communication between coworkers and customers.
Ensure clear communication, resolved any misunderstandings either between a coworker, boss, client, or physician
Communicated and greeted to non english speaking customers/ clients on arrival
Translate for client's needs on their behalf when needed
Clarified and relayed instructions from non english speaking superiors to other english speaking coworkers within the workplace
Languages
Korean
Native or Bilingual
Pivot_Fashion school
Currently enrolled online through a styling course guided by a experienced mentor; Rachel J Penca
Obtaining necessary basic knowledge on styling and business
Practical approach to building skills learned throughout the course
Connected to stylists and many other professionals within the fashion industry
Timeline
In-Home Caregiver
Loving Care Family Services
01.2022 - Current
Cashier
Ssongs Hot Dog
09.2021 - 04.2022
Volunteer
Church
11.2017 - 03.2019
High School Diploma -
Towson High School Law & Public Policy
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