Julia Mattingly
Scottsburg,IN
Summary
Driven professional with a proven track record at Denny's Restaurants Franchise Association, excelling in customer assistance and adaptability. Skilled in kitchen operations and effective communication, enhanced customer satisfaction and streamlined service efficiency. Demonstrated professionalism and continuous improvement, contributing to a positive dining experience and operational success.
Overview
36
36
years of professional experience
Work History
Service Assistant
Denny's Restaurants Franchise Association
01.2023 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided exceptional support for various departments, ensuring smooth daily operations.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Delivered entrees and platters of food to patrons in support of wait staff.
- Wiped down kitchen counters and used sanitizing products to remove grime.
- Maintained clean and organized workspace, contributing to pleasant environment for customers and staff.
- Improved customer experience by efficiently managing service requests and promptly addressing concerns.
- Processed payments for orders and provided customers with change.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Assisted customers with carry-out service.
- Established rapport with customers by providing friendly and attentive service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted customers and provided menus upon arrival to dining room.
Customer Service Representative
Duane's Roadside Vending
01.1989 - 06.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
Education
GED -
Paoli Community High School
Paoli, INDiploma - Medical Transcription
Ashworth Career School
Atlanta, GASkills
- Customer Assistance
- Verbal and written communication
- Kitchen Support
- Hospitality
- Cleaning techniques
- Table Bussing
- Restroom Servicing
- Safety awareness
- Customer Relations
- Payment Processing
- Cash Register Operation
- Kitchen Operations
- Time Management
- Multitasking
- Active Listening
- Effective Communication
- Professionalism
- Time management abilities
- Adaptability
- Continuous Improvement
- Professional Demeanor
Timeline
Service Assistant
Denny's Restaurants Franchise Association
01.2023 - Current
Customer Service Representative
Duane's Roadside Vending
01.1989 - 06.2007
GED -
Paoli Community High School
Diploma - Medical Transcription
Ashworth Career School