Julia Mayo
Lexington,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Devils Backbone Brewery
Megan Hite
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cocoa Mill Chocolate Company
Michael Mayo
01.2017 - Current
- Took, filled and shipped online, phone and in-person orders.
- Managed store front and attended customers.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
- Managed wholesale and corporate accounts, and kept organized, and detailed files.
- Assisted with onboarding and training compliance of new staff.
Bella Luna Wood-Fired Pizza
Wade Luhn
08.2023 - 01.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Bachelor of Science - Sociology
James Madison University
Harrisonburg, VA05-2025
Skills
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint resolution
Timeline
Devils Backbone Brewery
Megan Hite
08.2024 - Current
Bella Luna Wood-Fired Pizza
Wade Luhn
08.2023 - 01.2024
Cocoa Mill Chocolate Company
Michael Mayo
01.2017 - Current
Bachelor of Science - Sociology
James Madison University
Similar Profiles
Cullen HiteCullen Hite
Data Technician at R. K. Hite Inc.Data Technician at R. K. Hite Inc.
Kali Henry-SwantekKali Henry-Swantek
Buyer/Planner at Rite HiteBuyer/Planner at Rite Hite
Brandon PohlmanBrandon Pohlman
Production Team Lead at Rite-HiteProduction Team Lead at Rite-Hite