Julia Mazzola
North Caldwell,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Hostess
Blu Sushi
05.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Babysitting
Myself
01.2017 - Current
- Talked to parents about concerns or issues with children during babysitting.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Badge Checker
NBIA
05.2020 - 08.2023
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Collaborated with fellow team members to effectively communicate relevant information regarding beach conditions and safety concerns.
- Increased operational efficiency by regularly updating and organizing records of sold and checked badges.
- Provided exceptional customer service, addressing inquiries regarding beach access, fees, and general information.
- Contributed to a positive visitor experience by offering assistance with directions, local attractions, and amenities on-site or nearby beaches.
- Supported revenue generation for the community by consistently ensuring proper payment from all beach attendees.
- Streamlined badge verification process through the use of handheld devices for scanning purposes when available.
CIT
NBIA
01.2018 - 12.2019
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Education
Bachelor of Science - Marketing
College of Charleston
Charleston, SC05.2025
High School Diploma -
West Essex Regional High School
North Caldwell, NJ06.2021
Skills
- Telephone reception
- Team Collaboration
- Server Support
- Customer Service
- Complaint Handling
- Effective Multitasking
- Impression management
- Performance Improvement
- Greeting guests
- Customer service expertise
Timeline
Hostess
Blu Sushi
05.2023 - Current
Badge Checker
NBIA
05.2020 - 08.2023
CIT
NBIA
01.2018 - 12.2019
Babysitting
Myself
01.2017 - Current
Bachelor of Science - Marketing
College of Charleston
High School Diploma -
West Essex Regional High School
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