Julia McDaniel

Keep the customer experience quick and easy while helping customers uncover the great deals they're looking for.

Keep floor organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed.

Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor.

Optimize sales by ensuring that all shelves are stocked with the right types and quantities of products.

Assist customers with a variety of transactions through a seamless and friendly experience.

Demonstrate expertise in all technologies used in thestore environment.

• Provide excellent customer service to inbound banking calls, 100+ calls per day.
• Responsible for identifying customer needs, clarify information, research issues and provide solutions and/or alternatives.
• Resolved concerns with products or services to help with retention and drive sales.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product information, providing knowledge responses to diverse questions.
• Be a customer support professional, demonstrate strong customer service skills and have a strong knowledge of bank products and services including credit cards, auto loans, personal banking, business banking, home lending.
• Checking the balance or status of accounts, and connecting callers with other bank personnel if they have a specific issue or require a particular service.

• Responsible for sells, arranges transportation, accommodations, tours, and trips for travelers.
• Coordinate and manage the sales team to ensure that the company’s revenue goals were always met.
• Managed all business transactions, created daily,monthly cash flow statements, sales reporting and accounting functions.
• Develop, monitor, and adjust sales and pricing. Conduct competitive rate and demand analysis.
• Maintain ongoing business relationships with partners including major Tour Operators, Liaising with Property Owners and suppliers.
• Provided exceptional customer service to foster client loyalty and satisfaction.
• Trained, coached and mentored new sales associates for maximum performance.

• Lead hotel operation - Front Office, Housekeeping and Laundry, Human Resources, Accounting, Kitchen, Maintenance, Security. Oversee all departmental activities.
• Managing and distributing budgets, financial plans, keeping records, statistical information, sales productivity and revenue, monitor progress.
• Focused on sales, marketing and revenue management. Monitor sales forecast, selling strategies.
• Increased customer service ratings through personable service.
• Resolve customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
• Build strategic partnerships with local businesses and community leaders.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Provided exceptional service and assistance to guests upon check-in.

• Supervise and manage Front Office team members.
• Assist in greeting and checking in guests, manage reservations and payments, update inventory and rates.
• Coordinate activities with maintenance, housekeeping department and kitchen in order to facilitate increased levels of communication and guests happiness.
• Room inspections to ensure proper housekeeping and maintenance standards are met.
• Manage tasks, team and schedules, support their needs.
• Leading towards maintaining the highest room occupancy at the highest average room rate.
• Handled guest complaints.

• Responsible for all business and personal related duties as delegated by the CEO, COO and CFO.
• Responsible for a wide variety of administrative support duties, management of communication as well as organization needs.
• Displayed absolute discretion at handling confidential information.
• Additional Human Resources Management positions held from 2000 to 2003 as HR Generalist.