Julia McDougall
Quality Assurance Analyst
Johnson City,TN
Summary
Dependable and loyal quality assurance professional with 15+ years of experience in manual testing of Web and Mobile applications. Responsible for developing, implementing and sustaining quality assurance procedures to ensure efficiency and tracking. Supported Service Delivery team as the first point of contact for all support tickets submitted by clients which included defect resolution, content updates to apps and general questions. Completed CHWP certification each year.
Overview
15
15
years of professional experience
2
2
Certificates
Work History
Quality Assurance Analyst
MobileSmith Health
Raleigh, NC
09.2012 - 09.2022
- Tracked, prioritized and organized defects with Jira, working with development team to facilitate timely corrections.
- Authored and maintained well-organized, efficient and successful manual test cases utilizing Confluence and TestRail
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Executed integration testing of mobile applications with web applications, including REST API, NPI and API
- Actively participated in scrum team ceremonies as SQA representative - demos, retrospectives, grooming meetings, and stand-ups
- Worked with Product Team to clarify requirements and acceptance criteria
- Responsible for all support tickets submitted by clients consisting of defects, content updates to apps, and questions with 100% resolution rate.
- Designed, documented and executed test scenarios to identify software bugs
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Mentored and coached team members on QA topics and strategies
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Worked extended hours when necessary to meet deadlines.
Quality Assurance-Technical Specialist
Dex One
Morrisville, NC
05.2006 - 08.2011
- Performed manual testing utilizing both Waterfall and Agile Testing methods to execute Black Box, White Box, Functional, UAT, EUAT, Regression and GUI system testing.
- Proficient in SDLC including test strategy preparation, test plan development, test case/script creation, test execution and defect/bug tracking.
- Experienced at writing and executing SQL database queries ran against Oracle database joining multiple tables for data validation as well as verifying system functionality using Golden 32.
- Diagnosed, created, and maintained all defects using Quality Center.
- Validated files using UNIX to ensure correct generation of E Billing invoices and cover bills.
- Coordinated testing efforts with outside vendors to ensure coherence between operating systems.
- Supplied relevant documentation, test cases and support to offsite business testers during test execution.
Skills
Postman
MySQL
JIRA
Testing plans
Root Cause Analysis
Defect monitoring
Manual test case preparation
Problem-Solving
Organization and Time Management
Analytical and Critical Thinking
Agile Software Development
SDLC
Certification
Certificate of HIPAA Worforce Proficiency
Timeline
Certificate of HIPAA Worforce Proficiency
04-2022
Certificate of HIPAA Worforce Proficiency
11-2019
Quality Assurance Analyst
MobileSmith Health
09.2012 - 09.2022
Quality Assurance-Technical Specialist
Dex One
05.2006 - 08.2011
Some College (No Degree) -
Mary Baldwin College
Education
Some College (No Degree) -
Mary Baldwin College
Staunton, VA