Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Julia Mclawhorn

Zebulon,North Carolina

Summary

In Customer Service, I was known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges. I am excited to start my journey in health care and continuing my education.

Overview

1
1
year of professional experience
1
1
Certification

Work History

TLE Service Writer/Customer Service Representative

Walmart
Raleigh, NC
03.2024 - Current
  • Performed customer service tasks, including greeting customers and answering questions in a professional manner.
  • Assisted in resolving customer complaints related to repair services or billing issues.
  • Consulted with technicians regarding any additional work that may be necessary on a particular job.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

East Wake High School
Wendell, NC
06-2023

CNA

East Wake High School
Wendell, NC
01-2023

Skills

  • Customer Service
  • First-aid and CPR
  • Team work
  • Multitasking and Time Management
  • Empathetic and compassionate
  • Fast Learner

Certification

  • Certified Nursing Assistant

Timeline

TLE Service Writer/Customer Service Representative

Walmart
03.2024 - Current

High School Diploma -

East Wake High School

CNA

East Wake High School

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Julia Mclawhorn