Julia McMillan
Black Mountain,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Babysitter
Various Families
04.2019 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Personal Assistant
Vickie Hayes, Wildlife & Conservation Artist
08.2015 - Current
- Assist world-renowned wildlife artist with workshops and exhibit set-up, logistics and event/client communication.
- Conduct inventory of supplies and paintings for major events and workshops.
- Design and orchestrate gallery set-ups and openings.
- Teach and direct art students in guided and exploratory painting classes.
- Assist with painting murals with wildlife themes at shopping centers, schools, hospitals, etc.
- Set up appointments for artist and act as liaison regarding commissioned pieces.
Camp Team Leader
Silver Cliff Ranch
05.2021 - 05.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led groups of children safely through variety of camp activities.
- Enhanced camper experience by developing and implementing engaging activities and programs.
- Addressed any concerns or issues promptly, ensuring camper satisfaction with their overall experience.
- Maintained a high standard of professionalism, representing the camp positively in all interactions with staff, campers, and parents.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
Steak House Waitress
Mount Princeton Hot Springs Resort
10.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Research Internship
Atlanta Research Foundation
06.2020 - 08.2020
- Researched and conducted interviews for nonprofit organizations in Atlanta
- Designed aesthetically pleasing images to magnify the nobility and strength of organizations
- Wrote articles on start up non-profit organizations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Certified Lifeguard
A- Beautiful Pools
05.2019 - 08.2019
- Provided life-guarding services and maintained safe, effective, fun environment for swimmers at community pools.
- Ensured swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Assisted with the planning and execution of special events, including swim meets and pool parties, ensuring the safety of all attendees while fostering a fun atmosphere.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Hospitality Management And Tourism -
Colorado Mountain College
Glenwood Springs, COSkills
- Time Management
- Strong Work Ethic
- Reliability
- Patience and Empathy
- Dependability
- Conflict Resolution
- Teamwork and Collaboration
- Attention to Detail
- Work Planning and Prioritization
- Performance Improvement
Certification
- Floral Design
- Swift Water Rescue
- Safety Precautions
- First Aid/CPR Certified
Timeline
Steak House Waitress
Mount Princeton Hot Springs Resort
10.2023 - 03.2024
Camp Team Leader
Silver Cliff Ranch
05.2021 - 05.2024
Research Internship
Atlanta Research Foundation
06.2020 - 08.2020
Certified Lifeguard
A- Beautiful Pools
05.2019 - 08.2019
Babysitter
Various Families
04.2019 - Current
Personal Assistant
Vickie Hayes, Wildlife & Conservation Artist
08.2015 - Current
Hospitality Management And Tourism -
Colorado Mountain College