Julia Melki
Roanoke,VA
Summary
Friendly and organized, able to handle front desk tasks efficiently. Knowledge of dental terminology and appointment scheduling software, with strong communication and multitasking abilities. Committed to ensuring smooth patient flow and excellent service. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Personable and compassionate, with genuine dedication to providing exceptional care and support. Possesses foundational knowledge in patient hygiene and mobility, paired with skills in effective communication and time management. Committed to enhancing well-being and quality of life for those in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
St. John Lutheran Church & Preschool
06.2015 - 05.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Managed classroom behavior, creating conducive environment for learning.
- Prepared visual aids for lessons, enriching learning experience.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Home Care Provider
Private Residence
04.2022 - 07.2023
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
Dental Receptionist
Russell Dentistry
08.2023 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Education
High School Diploma - General Studies
Hidden Valley High School
Roanoke, VA06.2017
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Incoming call reception
- Payment processing
- Maintaining cleanliness
- Insurance verification
- Insurance billing
- Patient scheduling
- Front office management
- Patient services
- Data entry
- Patient relations
- Administrative support
- Dental staff support
- Friendly and outgoing
- Verbal and written communication
- Service oriented
- Pleasant speaking voice
- Customer service
- Patient billing
- Organization and time management
- Adaptable and flexible
- Documentation and recordkeeping
- Bilingual (Arabic)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Arabic
Native or Bilingual
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Dental Receptionist
Russell Dentistry
08.2023 - 10.2024
Home Care Provider
Private Residence
04.2022 - 07.2023
Teacher's Assistant
St. John Lutheran Church & Preschool
06.2015 - 05.2024
High School Diploma - General Studies
Hidden Valley High School
- First Aid Certification
- CPR/AED Certification
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