Julia Messenger
New York
Summary
Passionate and detail-oriented travel professional, excelling in meticulous itinerary planning, teamwork, and customer service. Background in musical theatre combined with extensive travel experience allows for enthusiastic and confident engagement with clients. Committed to delivering exciting, stress-free, and unique travel opportunities while continuing to grow and adapt to an ever-changing international landscape.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
EastQuest Travel
02.2024 - Current
- Arranged both group and individual tours for outbound American travelers to foreign countries (specializing in Asia and Europe, with an emphasis on Japan and luxury travel).
- In-depth research of travel destinations and local cultures to provide up-to-date, culturally-sensitive/respectful and authentic tourism experiences.
- Successfully managed multiple travel itineraries simultaneously while adhering to deadlines and budget constraints.
- Handled complex itinerary changes due to unforeseen circumstances, without sacrificing customer satisfaction or incurring unnecessary expenses.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Attended international industry conferences and networking events to stay current on travel trends, forging valuable connections with domestic travel agents and international travel suppliers.
Fine Dining Hostess
Chef Driven
01.2023 - Current
- Boosted customer satisfaction through attentive service and proactive problem solving.
- Provided personalized recommendations on menu items, enhancing guest satisfaction and generating positive feedback.
- Coordinated large group bookings, expertly juggling multiple tables to accommodate special requests.
- Optimized seating arrangements during high-volume shifts to maximize space utilization without compromising guest comfort levels.
- Handled guest complaints professionally, resulting in successful resolutions and increased overall satisfaction ratings.
- Assisted in training new hostess staff, leading to improved team efficiency and superior guest service.
Costume Shop Worker
Coastal Carolina University Department of Theater
09.2019 - 02.2020
- Sewed, mended, and constructed theatrical costumes both by hand.
- Maintained a clean workspace both in the costume shop and backstage at different theatrical productions.
- Organized and restocked shelves with variety of costumes and accessories.
- Assisted with safely loading and transporting costumes between buildings.
- Efficiently and professionally assisted with taking actor measurements.
Education
Bachelor of Arts - Musical Theatre
Coastal Carolina University
Conway, SC05-2022
Skills
- Detailed travel planning/management
- Public speaking
- Customer service
- Strong multitasking
- Scheduling
- Attention to detail
- Leadership
- Adaptability
Languages
Spanish
Limited Working
Timeline
Operations Coordinator
EastQuest Travel
02.2024 - Current
Fine Dining Hostess
Chef Driven
01.2023 - Current
Costume Shop Worker
Coastal Carolina University Department of Theater
09.2019 - 02.2020
Bachelor of Arts - Musical Theatre
Coastal Carolina University
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