JULIA MILLER
Hammond,Louisiana
Summary
With a comprehensive background in Business Administration, I have progressively developed excellent interpersonal and communication skills. As a self-starter who is organized and resourceful, I effectively manage multiple responsibilities. Proficient in Microsoft (Word, Excel, Outlook, Publisher, PowerPoint, and Internet Services). Adequate in Adobe (Acrobat, InDesign, Photoshop), and QuickBooks Pro, I have over 20 years of experience as an Office Administrator / Event Coordinator. Prioritizing tasks and providing prompt solutions are areas where I excel. A talented problem-solver, I efficiently handle workloads while warmly greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. My professionalism and welcoming demeanor contribute to creating an upbeat work environment.
Overview
22
22
years of professional experience
Work History
Office Administrator
A Plus Packaging and Shipping
1406 Carroll Street, Kenner, LA 70062
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Regional Office Administrator /Administrative Executive Assistant
Presbytery of South Louisiana
Baton Rouge, Louisiana
09.2009 - 10.2022
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Organized and coordinated conferences and monthly meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, executive and staff.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Wrote reports, executive summaries and newsletters.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Managed website content updates, ensuring accurate information and consistent branding across all pages.
- Enhanced website usability by implementing responsive design and user-friendly navigation.
Office Manager
Associated Services
LaPlace, Louisiana
01.2007 - 09.2009
- Manage small bookkeeping and residential appraisal offices
- Oversaw daily operations of office, ensuring all client interactions were handled with high professionalism.
- Aquired higher productivity through creating highly efficient filing system
- Maintained accurate financial records by reconciling accounts payable/receivable transactions monthly.
- Managed owners daily schedule and calendar.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Membership Marketing Director
City Club of Baton Rouge
Baton Rouge, Louisiana
05.2006 - 01.2007
- Managed all aspects of Membership from recruitment to resignation.
- Spearheaded the development of innovative new member benefits, increasing overall value proposition for members.
- Implemented data-driven strategies to target potential members, resulting in significant membership growth.
- Led cross-functional teams to execute successful membership events, promoting engagement and networking opportunities.
- Enhanced member satisfaction by implementing targeted membership programs and services.
- Worked closely with senior leadership to align Membership Services initiatives with organizational goals and objectives.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Optimized digital marketing efforts for increased online presence and customer engagement.
- Managed a comprehensive member database, ensuring accurate records and facilitating targeted communications.
- Coordinated seamless transitions for incoming board members while maintaining continuity in services provided to existing members during critical periods of change within the organization''s leadership structure.
- Oversaw member survey initiatives, utilizing feedback gathered from participating individuals in order to implement impactful changes that resulted in increased overall satisfaction rates among our membership base.
- Increased member retention by addressing concerns, resolving issues, and providing exceptional customer service.
Contract Assignments
Frazee Recruiting
Baton Rouge, Louisiana
07.2005 - 04.2006
- Human Resource Coordinator, IEM
- Receptionist, City Club of Baton Rouge
- Training Coordinator, Lion Copolymer.
Human Resources Administrative Assistant
Hibernia National Bank
Baton Rouge, Louisiana
07.2004 - 06.2005
- Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
- Answered and redirected incoming phone calls for office.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Assisted in the recruiting of qualified candidates for all departments of the bank.
- Conducted new hire orientation, benefits orientation, exit interviews, and testing.
- Organized and supervised luncheons for milestone employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Participated in Hibernia Cares Volunteer Program.
Event Coordinator
La Maison Magnolia Reception Hall
Norco, Louisiana
07.2002 - 07.2004
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Developed creative themes for events and created related activities to engage attendees.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Cultivated portfolio of successful events, from intimate workshops to expansive trade shows, each tailored to meet specific client needs.
Education
Bachelor of Arts - Marketing
Southeastern Louisiana University
Hammond, Louisiana05.2003
Skills
- Office Management
- Time Management
- Problem-solving abilities
- Critical Thinking
- Effective Communication
- Events logistics management
- Leadership and supervision
- Customer Relationship Management (CRM)
- Microsoft Office
- Volunteer Management
- Billing oversight
- Scheduling and Coordinating
Volunteer Experience
- Junior Auxiliary of Tangipahoa, Ex-Oficio, served in other executive board positions.
- Presbytery of South Louisiana, Various storm recovery projects
References
References available upon request
Timeline
Office Administrator
A Plus Packaging and Shipping
01.2024 - Current
Regional Office Administrator /Administrative Executive Assistant
Presbytery of South Louisiana
09.2009 - 10.2022
Office Manager
Associated Services
01.2007 - 09.2009
Membership Marketing Director
City Club of Baton Rouge
05.2006 - 01.2007
Contract Assignments
Frazee Recruiting
07.2005 - 04.2006
Human Resources Administrative Assistant
Hibernia National Bank
07.2004 - 06.2005
Event Coordinator
La Maison Magnolia Reception Hall
07.2002 - 07.2004
Bachelor of Arts - Marketing
Southeastern Louisiana University