Julia Miller
Chino,CA
Summary
Seasoned Morning Aide Supervisor and Member Service Specialist II with a proven track record in the Walnut Valley School District and the Automobile Club of Southern California. Excelled in optimizing student flow and enhancing customer service through effective coordination, teamwork, and adaptability. Skilled in food safety and fluent in Mandarin, demonstrating a unique blend of hard and soft skills to drive success.
Overview
15
15
years of professional experience
Work History
Morning Aide Supervisor
Walnut Valley School District
08.2022 - Current
- Coordinate with teachers and staff to optimize student flow during peak morning hour.
- Maintain clean and organized dining spaces to provide a safe and pleasant environment for students.
- Manage playground behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Aide teachers and staff with copies, filing and answering phones.
Member Service Specialist II
Automobile Club of Southern California
08.2009 - 10.2015
- Responded to customer requests, offering support and recommendations to address DMV, travel and insurance needs.
- Handled escalated visits and calls professionally, mitigating concerns effectively while maintaining positive rapport with clients.
- Supported colleagues during peak hours, encouraging a collaborative work environment that enhanced overall productivity levels.
- Reconciled daily transaction drawer, ensuring all transactions balanced at end of day.
Education
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
Pomona, CASkills
- Coordination and Teamwork
- Adaptability and Flexibility
- Food and safety awareness
- Task Prioritization
- Conversant in Chinese (Mandarin)
Timeline
Morning Aide Supervisor
Walnut Valley School District
08.2022 - Current
Member Service Specialist II
Automobile Club of Southern California
08.2009 - 10.2015
Bachelor of Science - Hospitality Management
California State Polytechnic University, Pomona
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