Julia Mittelstaedt

• Delivered exceptional service by greeting and performing whatever it was the clients were seeking.
• Appropriately suggested additional items to customers to up-sale.
• Answered questions about what was trending, always gave my opinion if asked to politely up my sales.
• Effectively communicated.
• Regularly checked on clients, before, during and after services.
• Delivered exceptional, friendly and fast service.
• Demonstrated awareness of cleansiness, hygiene, how to take care of your skin and health.

• Managed/Supervised employees

• Received and processed cash and credit payments for in-store purchases.
• Placed special requests for customers.
• Worked as a team member to provide the highest level of service to customers and employees.
• Shared product knowledge with customers while making personal recommendations.
• Maintained friendly and professional customer and employee interactions.

• Served as mentor to junior team members.
• Managed shift of six or more on any given night.
• Did inventory nightly.
• Counted drawers and made deposits.
• Cleaned machines.
• Problem solver.

• Streamlined rescue procedures by implementing an effective communication system among staff members.
• Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
• Prevented accidents through regular equipment inspections and maintenance.
• Improved response times by conducting thorough lifeguard drills and training sessions.
• Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
• Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
• Promoted water safety awareness with educational presentations to community groups.
• Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
• Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.
• Facilitated group training sessions for new hires, sharing expertise on rescue techniques and facility protocols.
• Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
• Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
• Reduced the number of rule violations with clear signage and consistent enforcement of policies.
• Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
• Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
• Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
• Collaborated closely with management to identify areas for improvement within the lifeguarding program.
• Attentively monitored swimmers to identify distress.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Provided friendly customer service to guests and addressed concerns.
• Inspected and tested pool equipment functionality to minimize hazards.
• Cleared pool areas of debris and hazardous objects to increase safety.
• Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
• Administered CPR and first-aid following best practices.
• Responded to patron incidents in professional and timely manner.
• Inspected pools and pools areas for adherence to safety protocols.
• Recorded daily activity logs and incident reports for tracking purposes.
• Trained new lifeguards on safety procedures and protocol.
• Responded to emergency situations in a timely, efficient manner.
• Demonstrated rescue techniques and provided first aid in emergency situations.
• Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
• Shared tips with patrons on swimming techniques and strength training.
• Assisted in organizing and implementing recreational activities and programs.
• Scanned main areas to monitor for any safety risks.
• Entered water immediately to pull struggling swimmers to safety.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.