Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julia Moles

Dunkirk,IN

Summary

Dynamic and results-oriented professional with extensive experience in customer service and team leadership, notably at

Work History

Cashier

Pak a Sak
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server/bartender

Applebee's Grill + Bar
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

O'Charley's
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Manager

Waffle House
  • Managed and motivated employees to be productive and engaged in work.

Office Manager

Sunterra Resorts
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.

Education

Master Of Criminal Justice - Criminal Science

Walters State Community College
Morristown, TN

Master Of Criminal Justice/ Human Services - Counseling Psychology

Colorado Technical University
Colorado Springs, CO

Master Of Criminal Justice - Criminal Science

University of Tennessee
Knoxville, TN

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Conflict Resolution
  • Complex Problem-Solving
  • Decision Making Aptitude
  • Reports and documents
  • Fraud Prevention Awareness
  • Staff Mentoring
  • Report Preparation
  • Honest and Dependable
  • Professionalism
  • Active Listening
  • Adaptable and Flexible
  • Creative Thinking
  • Relationship Building
  • Work Task Prioritization

Accomplishments

I'm a 20 year addict who is clean by the grace of God. I've been through alot. Rape, physical and mental abuse, anorexia, suicide attempt, loss of loved ones, childhood trama, loss of a child, drug use, overdose. I have a lot to offer someone with my experience going through all these things.

Timeline

Cashier

Pak a Sak

Server/bartender

Applebee's Grill + Bar

Server

O'Charley's

Manager

Waffle House

Office Manager

Sunterra Resorts

Master Of Criminal Justice - Criminal Science

Walters State Community College

Master Of Criminal Justice/ Human Services - Counseling Psychology

Colorado Technical University

Master Of Criminal Justice - Criminal Science

University of Tennessee

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Julia Moles