Summary
Overview
Work History
Education
Skills
Timeline
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Julia Morgan

Jamestown

Summary

Dynamic and adept at maintaining high standards and enhancing customer satisfaction. Excelled in fast-paced environments, showcasing exceptional social skills and a knack for active listening. Skilled in issue resolution and efficient payment processing, significantly contributing to team performance and customer retention.

Overview

5
5
years of professional experience

Work History

Cosmetologist

201 Aesthetics
09.2024 - 02.2025
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Hostess

HuHot
04.2024 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Shift Lead

Dairy Queen Grill & Chill
07.2020 - 07.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Cosmetology

The Salon Professional Academy
Fargo, ND
08.2024

High School Diploma -

Barnes County North High School
Wimbledon, ND
05.2023

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Fast learner
  • Issue resolution

Timeline

Cosmetologist

201 Aesthetics
09.2024 - 02.2025

Hostess

HuHot
04.2024 - 08.2024

Shift Lead

Dairy Queen Grill & Chill
07.2020 - 07.2023

Cosmetology

The Salon Professional Academy

High School Diploma -

Barnes County North High School

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Julia Morgan