Julia Morrison

• Monitor MCR/MCD alerts and respond to incidents across agencies and court systems
• Support 26 agencies in Baltimore County Government 24/7
• Support mission-critical infrastructure ensuring uptime and stability
• Troubleshoot and escalate incidents, support data center operations
• Performs password resets and account management tasks
• Coordinate incident response efforts with internal teams to ensure compliance with government protocols.
• Ensured compliance with industry standards, updating policies and procedures as required.
• Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
• Participated in on-call rotation schedules, maintaining availability during critical periods or high-impact incidents.
• Assisted in training new NOC Analysts, sharing expertise on best practices for issue resolution and escalation procedures.
• Contributed to continuous improvement efforts within the NOC environment by identifying areas of opportunity and proposing innovative solutions.
• Supported seamless business operations with diligent system backups and disaster recovery planning.
• Collaborated with cross-functional teams to resolve complex network issues, ensuring minimal disruption.
• Improved incident response times by streamlining the communication process within the team.
• Increased customer satisfaction by providing prompt technical support for reported incidents and service requests.
• Monitored network hardware operations to evaluate proper configuration.
• Diagnosed and executed resolution for network and server issues.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

• Founded cybersecurity-focused business providing IT and security services
• Work locally in Columbia, MD supporting clients and partnerships
• Collaborate with external partners, including project with NH company
• Pursuing federal contracting opportunities
• Developed comprehensive cybersecurity strategies that mitigated risks and protected sensitive data across client environments.
• Conducted thorough security assessments, identifying vulnerabilities and implementing tailored remediation plans for clients.
• Designed and implemented incident response protocols to streamline communication and reduce response times during breaches.
• Collaborated with external partners to deliver integrated security solutions aligned with industry standards and regulations.
• Trained clients on security awareness programs, fostering a culture of vigilance and accountability within organizations.
• Established risk management frameworks that prioritized critical assets and improved overall organizational resilience against cyber threats.
• Evaluated security technologies for effectiveness, recommending enhancements that optimized protection strategies for clients' infrastructures.

• Oversaw cybersecurity initiatives and supported security operations
• Monitored Microsoft Defender alerts and Azure logs
• Developed policies (HIPAA, FERPA), conducted risk assessments
• Oversaw cybersecurity initiatives and supported security operations
• Monitored Microsoft Defender alerts and Azure logs
• Developed policies (HIPAA, FERPA), conducted risk assessments
• Monitor Microsoft Defender alerts and analyze Azure sign-in logs.
• Train faculty and staff on security practices, including phishing awareness and MFA
• Draft and enforce cybersecurity policies to align with compliance standards (HIPAA, FERPA).
• Oversee IT communications to relay critical security updates and best practices.
• Conduct security assessments and implement risk management strategies.
• Collaborated cross-functionally to drive innovation and integrate new technologies into development processes.
• Increased team productivity with effective prioritization, organization, and time management practices.
• Secured funding for critical research initiatives through persuasive grant proposals and presentations.
• Established strong relationships with external partners to secure necessary resources for successful project execution.
• Managed a diverse portfolio of projects, balancing priorities to achieve timely completion and desired outcomes.

• Managed SCCM, Active Directory, Windows Server, automation with PowerShell
• Troubleshoot and fix disruptions on the SCCM infrastructure and analyze/provide improvements.
• Run queries and reports against the SCCM database for software and hardware inventory
• Continually seek opportunities to improve Active Directory and Exchange architecture.

• Create and manage software deployment packages using MSI.

• Maintain effective local documentation, including standard operating procedures, best practices,

and methodologies for SCCM and APP-V deployment.

• Install and configure Windows Server environments, including Windows Server 2008/12, TCP/IP,

DHCP, and DNS.

• Perform regular system tests, upgrades, and backups.

• Prepare technical documentation, including error and maintenance reports.

• Utilize Heat and Cherwell ticketing systems for incident management.

• Administer Kyocera printers and virtualization technologies.

• Experience with disaster recovery (DR) planning and execution.

• Knowledgeable in storage technologies, including SAN/NAS.

• SQL migration experience.

• Proficient in PowerShell scripting for automation.

• Experience with RAID configurations and iDRAC Life Controller setup.