Julia Mostovoy

• Conduct assessments and evaluations for potential clients, understanding their specific needs and preferences.
• Build rapport with potential clients and their families to establish trust and confidence in our services.
• Bring on new clients by presenting customized care plans and service offerings.
• Develop and maintain strong relationships with current clients and their families.
• Stay informed about clients’ evolving health conditions and needs, ensuring the delivery of appropriate care.
• Provide exceptional customer service, promptly addressing any concerns or inquiries.
• Regularly visit clients at their homes to assess their well-being and address any issues or improvements needed.
• Review and update care plans as needed, considering clients’ evolving requirements.
• Ensure accurate and up-to-date documentation of client profiles and notes.
• Provide clear directions for caregivers to reference when working with clients
• Work with the Branch Manager and Caregiver Manager to develop business growth strategies.
• Identify opportunities to increase billable hours and expand our service offerings.
• Implement marketing and outreach initiatives to attract new clients and enhance our community presence.

• The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages, and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

The Stability Resource Specialist (SRS) engages with a wide diversity of clients one-on-one to discuss emergent needs and partner with clients to work toward stability. The SRS assesses client eligibility for a variety of resources and services; prepares applications for financial assistance; and provides short-term navigation, support, and advocacy as requested.