Julia Motakef
Mission Viejo,CA
Summary
I am good at communicating with my team, employers, and customers in a respectful and compassionate way. I understand the value of teamwork, and being able to work together to maximize our strengths in order to produce our best results for the customer. My main goal is always to ensure the customer's happiness; whether that be through a purchase, or through having polite conversation. I understand the value of making the customer feel comfortable and welcomed in our store to effectively gain reoccurring customers.
Overview
6
6
years of professional experience
Work History
Sales Associate/Product Designer
Domenika Home
08.2023 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Wrapped, boxed and weighed products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Product Designer
Julia's Jewels & Gems
02.2023 - Current
- Championed a culture of innovation by consistently exploring new design methodologies and proposing creative solutions to complex problems.
- Increased client satisfaction by consistently delivering high-quality designs within tight deadlines.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Produced rapid prototypes using [Type of Software].
Sales Associate/Sales Associate Supervisor
Heat And Heal/Smart Heat
11.2019 - Current
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Manager/Sales Associate/Event Organizer
SoCal Etsy Guild
09.2022 - 02.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Coached employees in successful selling methods to drive revenue.
- Collaborated with store owner to create targeted promotional campaigns, driving customer engagement and sales growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and counseled sales personnel, assisting with individual selling efforts.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Musician
SoCal Etsy Guild
01.2020 - 02.2024
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Interpreted and modified music to personalize performances.
- Promoted musical career by maintaining website or social media presence.
- Enhanced audience experience by incorporating innovative musical arrangements and techniques.
- Performed in 15-20 shows.
- Applied knowledge of harmony, melody, rhythm, and voice production to individualize presentations and maintain audience interest.
- Selected music carefully in order to achieve balance of musical styles on program.
Musician
Harmony Tea Bar
06.2023 - Current
- Expanded musical repertoire through exploration of diverse genres, styles, and techniques.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Performed in 2 shows.
Sales Associate/Product Designer
Lakshmi Designs
07.2022 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Wrapped, boxed, created products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Prepared merchandise for sales floor by pricing or tagging.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Managed efficient cash register operations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Lolli And Pops
11.2019 - 01.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Wrapped, boxed, and organized products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Camp Counselor/Receptionist
Center Stage Studio
07.2018 - 08.2019
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Led groups of children safely through variety of camp activities.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Applied Science - Geology
Saddleback College
Mission Viejo, CA06.2027
High School Diploma -
Orange County School of The Arts
Santa Ana, CA06.2021
Skills
- Customer Assistance
- Multi-tasking strength
- Excellent people skills
- Cash Register Operation
- Sales floor organization
- Verbal/written communication
- Building Customer Loyalty
- Sales and Promotions
- Reliable and punctual
- Team Leadership
- Store Policies and Procedures
Accomplishments
- Supervised team of up to 25 staff members.
- Business Development - Created a business proposal with store owner to open another store location
- Promoted to Store Manager after 1.5 successful years in the sales associate position.
Timeline
Sales Associate/Product Designer
Domenika Home
08.2023 - Current
Musician
Harmony Tea Bar
06.2023 - Current
Product Designer
Julia's Jewels & Gems
02.2023 - Current
Manager/Sales Associate/Event Organizer
SoCal Etsy Guild
09.2022 - 02.2024
Sales Associate/Product Designer
Lakshmi Designs
07.2022 - 08.2023
Musician
SoCal Etsy Guild
01.2020 - 02.2024
Sales Associate/Sales Associate Supervisor
Heat And Heal/Smart Heat
11.2019 - Current
Sales Associate
Lolli And Pops
11.2019 - 01.2020
Camp Counselor/Receptionist
Center Stage Studio
07.2018 - 08.2019
Associate of Applied Science - Geology
Saddleback College
High School Diploma -
Orange County School of The Arts