Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia M. Trower

New Castle,United States

Summary

Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

23
23
years of professional experience

Work History

Small Business Owner

Love Always Blooms LLC
02.2021 - Current
  • Managed 5daily operations, optimizing workflow efficiency and resource allocation.
  • Developed marketing strategies to increase customer engagement and brand awareness.
  • Oversaw financial management, including budgeting and expense tracking for profitability.
  • Conducted market research to identify trends and inform product offerings.
  • Fostered relationships with suppliers to negotiate better pricing and terms.
  • Ensured compliance with local regulations, maintaining business licenses and permits.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Executive Assistant

Nemours A.I. DuPont Hospital for Children
10.2018 - 04.2021
  • Coordinated 3executive schedules, ensuring optimal time management and prioritization of critical meetings.
  • Facilitated education logistics for staff trainings and provider briefings.
  • Organized special events, including hospital functions and staff retreats, fostering team engagement and collaboration.
  • Implemented digital filing systems, improving accessibility to important documents for the executive team.
  • Managed confidential communications, maintaining discretion and professionalism in all interactions.
  • Mentored junior administrative staff, providing guidance on best practices for operational support roles.
  • Oversaw procurement of office supplies, negotiating with vendors to maintain cost-effectiveness while meeting departmental needs.
  • Handled confidential and sensitive information with discretion and tact.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Developed streamlined processes for document preparation, enhancing efficiency and accuracy in reporting tasks.
  • Assisted in project coordination, tracking progress, and facilitating communication among team members to achieve goals.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Market Specialist

Freedom Mortgage Corporation
08.2012 - 12.2016
  • Analyzed market trends to inform strategic marketing initiatives and enhance product positioning.
  • Managed CRM systems to track customer interactions and streamline communication processes.
  • Boosted sales revenue with effective product positioning and pricing strategies.
  • Developed a comprehensive understanding of regional market dynamics allowing for better targeting of resources for expansion efforts.
  • Provided valuable input during corporate strategy meetings contributing insights towards growth opportunities.
  • Organized trade show appearances that showcased our products/services effectively leading to increased leads generation.
  • Developed targeted campaigns to increase customer engagement and drive lead generation.
  • Managed approximately 30-40 incoming calls, emails and faxes per day from clients and Account Executive

Unit Clerk

Christiana Health Care
01.2012 - 08.2012
  • Coordinated scheduling of appointments and procedures, optimizing clinic workflow efficiency.
  • Managed patient records and correspondence, ensuring accurate information flow within the unit.
  • Implemented electronic health record systems, enhancing data retrieval and accuracy for staff.
  • Developed standard operating procedures for unit clerical tasks, improving consistency and reducing errors.
  • Liaised between healthcare providers and patients, facilitating communication to improve patient satisfaction and care delivery.
  • Prepared admissions charts and scanned records.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Answered phone calls and messages for 10 physician, scheduling appointments, and handling patient inquiries.

Court Liaison Supervisor

Philadelphia Youth Advocate Program
04.2003 - 02.2011
  • Facilitated communication between youth, families, and court systems to ensure case progression.
  • Coordinated service referrals for youth to community resources and support programs.
  • Developed training materials for staff on effective court liaison practices and procedures.
  • Mentored junior staff in navigating complex legal processes and client interactions.
  • Managed documentation and case files, ensuring compliance with legal standards and protocols.
  • Collaborated with stakeholders to advocate for youth rights within the judicial system.
  • Implemented process improvements to enhance efficiency in case management workflows.
  • Analyzed case data to identify trends and recommend policy adjustments for better outcomes.
  • Supported courthouse security staff with incident response protocols when necessary, promoting safety in the courtroom environment.
  • Organized legal materials for easy access, expediting the preparation process for attorneys and judges.
  • Managed sensitive documents securely, safeguarding against potential breaches of confidentiality.
  • Maintained up-to-date knowledge of local and federal laws, ensuring accurate advice on procedural matters.
  • Promoted transparency within the court system by keeping stakeholders informed about relevant updates or changes in procedure.
  • Helped identify areas for procedural improvements within the court system, leading to increased efficiency and effectiveness in case management.
  • Served as a liaison between the judicial system and community organizations to address public concerns regarding the justice system.
  • Facilitated communication between defendants and attorneys, ensuring proper representation during legal proceedings.
  • Prioritized urgent cases for immediate attention by judges, facilitating swift resolution of time-sensitive matters.
  • Assisted judges in maintaining order during hearings, contributing to a professional courtroom environment.

Transportation Security Officer

Transportation Security Administration (TSA)
10.2002 - 04.2003
  • Conducted security screenings to ensure passenger and baggage safety in compliance with federal regulations.
  • Monitored surveillance systems to detect and respond to potential security threats effectively.
  • Collaborated with team members to implement standard operating procedures for enhanced operational efficiency.
  • Provided guidance on policy updates, ensuring team adherence to the latest TSA regulations and standards.
  • Enhanced passenger safety by conducting hundreds of thorough security screenings and inspections of luggage, vehicles, and individuals.
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Assisted in reducing wait times for passengers by executing swift and accurate security checks.
  • Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
  • Used explosive detection machines and chemical swab systems to identify potential hazards.
  • Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.

Education

Computerized Business Technology Certification -

Howard Career Center, New Castle County Vo-Tech School
Wilmington, DE
06.1989

Skills

  • Schedule & calendar planning
  • Preparing, proofing and filing minutes
  • Coordinating meeting dates and times
  • Filing and data archiving
  • Report writing
  • Calendar management
  • Business administration
  • Process improvements
  • Information confidentiality
  • Meeting planning
  • Phone etiquette
  • Document handling

Timeline

Small Business Owner

Love Always Blooms LLC
02.2021 - Current

Executive Assistant

Nemours A.I. DuPont Hospital for Children
10.2018 - 04.2021

Market Specialist

Freedom Mortgage Corporation
08.2012 - 12.2016

Unit Clerk

Christiana Health Care
01.2012 - 08.2012

Court Liaison Supervisor

Philadelphia Youth Advocate Program
04.2003 - 02.2011

Transportation Security Officer

Transportation Security Administration (TSA)
10.2002 - 04.2003

Computerized Business Technology Certification -

Howard Career Center, New Castle County Vo-Tech School

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