Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JULIA MULHALL

Sandown,NH

Summary

Experienced non-medical Care Provider offering 2 years of expertise providing support and guidance to individuals in need within a healthcare facility. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Experienced working with disabled and older adults, with skill anticipating and proactively addressing client needs. Caring, organized and friendly and engaging with strong attention to detail. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare management position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Care Coordinator

ASRC Federal
11.2022 - 06.2023
  • Assists active-duty service members of all military branches and their families
  • Meets with clients on regular basis
  • Conducts initial intake interview to assess their needs
  • Outreach efforts with services across NH
  • Creates professional relationships with state resources available for military service members and families
  • Knowledgeable in military culture and language
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to clinical director.

Intern

Partnership for Public Health, Program of New Hampshire – NH National Guard
01.2023 - 05.2023
  • Grant funded project – Social Isolation and Loneliness Among Older Adults
  • Create a resource library containing services & activities currently offered in NH
  • Develop state-wide survey using Qualtrics
  • Identify gaps within current offerings
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Collaborated with senior management on new initiatives to complete project.
  • Developed and maintained relationships with key internal stakeholders.
  • Sorted and organized files, spreadsheets, and reports.

Social Services Specialist

Genesis Oceanside Skilled Nursing and Rehab
01.2021 - 11.2022
  • Administers patient discharges
  • Maintains positive relationships with residents and their family members
  • Works with diverse populations (mentally ill, elderly, memory care, disabled)
  • Runs care plan meetings with interdisciplinary team, residents and families
  • Builds strong and professional relationships with visiting nursing, hospice, and medical equipment agencies
  • Medicare, Medicaid, Managed Care experience
  • Monitored progress to create individualized care plans for patients
  • Works closely with hospice agencies to set up personalized care plans and end-of-life goals
  • Develops relationships with residents to enhance social and emotional well-being
  • Familiar with PointClickCare EMR service
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs
  • Manages phone calls regarding family concerns, setting up discharge plans, post discharge check-in
  • Schedules follow up appointments for patients who are discharging home
  • Completes PASRR forms for each resident who admits
  • Meets with patients daily to administer BIMS and PHQ-9 assessments
  • Completes initial and quarterly social services interviews with all residents
  • Audit code status, advance directives, room changes, notice of transfer/discharge
  • Helps patients and families complete advanced care planning materials (DPOA/HCDM/HCP forms)
  • Coordinated with social, public and welfare agencies to obtain and provide client information
  • Provided crisis intervention, guidance and supportive counseling to clients
  • Provided group and individual counseling to identify, discuss and resolve problems and issues

Service Advocate

Target
04.2020 - 06.2021
  • Provide support to managerial operations to suit customer’s needs
  • Analyze issues, determine causes and initiate corrective actions
  • Ensure each customer left the store satisfied.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.

Intern

Lakes Region General Hospital
08.2020 - 11.2020
  • Data Collection and Analysis
  • Collected and analyzed patient COVID-19 data from patient portal
  • Maintained spreadsheet reflecting this data
  • Had access to patient data and learned how to decipher different terms
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Provided project progress updates and proposed solutions to issues.

Server

Ames Farm Inn & Restaurant
06.2011 - 09.2018
  • Trained incoming staff regarding restaurant’s practices and procedures
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Engaged in friendly conversation with guests to build and facilitate repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Education

Master’s - Public Health

University of New Hampshire
Manchester, NH
05.2023

Bachelor of Science - Health Management and Policy

University of New Hampshire
Durham, NH
05.2021

Skills

  • Intake interviewing
  • Microsoft applications
  • Basic knowledge of epidemiology, infectious diseases, and healthcare
  • Knowledge of Managed Care
  • Communication
  • Knowledge of United States healthcare system
  • Customer Service
  • Case Management
  • Organizational Skills
  • Patient and Family Liaison
  • Healthcare Operations
  • HIPAA Guidelines
  • Documentation

Accomplishments

  • Aytur, A., Broadening the scope of Acceptance and Commitment Therapy as a public health intervention for persons with chronic pain
  • Co-authors: Campbell, PhD1, Sarah Meier1, Noah Waller1, Jennifer Potter, PhD, MPH2, Kristen Rosen, PhD, MPH3, Robert Ross, PhD1, Linda Mamakos, BA1, Joseph Haviland, BA1, Kim Ray, PhD4, Julia Bushell1, Julia Mulhall1,Jessica Davis1,Evelyn DeRosa,1 and Don Robin, PhD1
  • Presented at the American Public Health Association Annual Conference (Philadelphia, PA), November 5, 2019
  • Broadening the scope of Acceptance and Commitment Therapy as a public health intervention for persons with chronic pain
  • Performed testing and acquired data using online surveys to compare pre- and post-mindfulness sessions
  • Used MS Excel to compare data

Timeline

Intern

Partnership for Public Health, Program of New Hampshire – NH National Guard
01.2023 - 05.2023

Care Coordinator

ASRC Federal
11.2022 - 06.2023

Social Services Specialist

Genesis Oceanside Skilled Nursing and Rehab
01.2021 - 11.2022

Intern

Lakes Region General Hospital
08.2020 - 11.2020

Service Advocate

Target
04.2020 - 06.2021

Server

Ames Farm Inn & Restaurant
06.2011 - 09.2018

Master’s - Public Health

University of New Hampshire

Bachelor of Science - Health Management and Policy

University of New Hampshire

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JULIA MULHALL