Summary
Overview
Work History
Education
Skills
Timeline
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Julia Murphy

Lemoyne,PA

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

17
17
years of professional experience

Work History

Appointment Coordinator II

West Shore Home
01.2024 - Current
  • Prequalify and verify customer accounts to meet company specifications for appointments
  • Daily use of five9 virtual call center
  • Consistently met or exceeded KPI's and monthly performance reviews
  • Efficiently use multiple avenues of communication to speak with colleagues, including teams and Microsoft outlook
  • Collaborated well with leadership & colleagues to best ensure all appointments are ran
  • Used gantt to schedule all design consultants on their daily route for appointments
  • Verify schedules for multiple design consultants across multiple branches
  • Peer to Peer coaching and counseling in efforts to improve the experience of both customers and design consultants
  • Research and data analysis to promote growth within department
  • Organize and keep up to date with regional statistics
  • Follow up customer care
  • Extreme attention to detail to promote success for all set sales appointments
  • Memorization of scripts to best ensure company brand is executed on all calls
  • Completed Management 101 and Management 201
  • Daily coaching with team lead aiming toward leadership positions.

Server/Bartender

Romano's Macaroni Grill
05.2022 - 10.2023
  • Take and prepare both food and beverage orders from patrons of restaurant
  • Communicate and work with team members to help guests have an above average experience
  • Assist patrons in decision making in regards to their orders, assuring them a quality meal and enjoyable experience
  • Maintain organization of tables checks and process payments quickly and accurately.

Executive Assistant

LMB Investments
01.2017 - 08.2020
  • Manages daily administrative tasks
  • Courteously helps all current tenants and future tenants with any and all issues they may have
  • Effectively communicates issues current tenants may have to other departments, such as maintenance
  • Receives and logs all payable and receivable files.

Server

Fork Osteria
07.2012 - 07.2013
  • Assisted guests with making best decisions for their night out
  • Promptly greeted and served all guests
  • Effectively communicated specials as well as our menu.

Scheduling Manger / Receptionist / Counter Help

717 Tattoo
07.2011 - 05.2012
  • Assisted guests with making tattoo and piercing choices in an informative and helpful fashion
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Appropriately suggested additional items to customers to increase sales
  • Correctly calculated charges, issued bills and collected payments.

Server / Certified Trainer / Hostess

Bob Evans, Inc
02.2008 - 01.2012
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Answered questions about menu selections and made recommendations when requested
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Regularly checked on guests to ensure satisfaction with each food course and beverages
  • Managed closing duties, including restocking items and reconciliation of the cash drawer
  • Consistently adhered to quality expectations and standards
  • Delivered exceptional, friendly and fast service
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner
  • Completed opening and closing checklists according to set standards
  • Maximized table turns and rotated seating for maximum guest satisfaction.

Education

High School Diploma -

Red Land High School
Lewisberry, PA

Associate of Arts -

Temple University
Philadelphia, PA
01.2012

Skills

  • Accounts Receivable
  • Accounts Payable
  • Strong communication skills
  • Client Relationship Building
  • Data entry expertise
  • Strong Organization
  • Appointment management
  • Property Management
  • Calendar Management
  • Administrative Experience
  • Personal Assistant Experience
  • Office Management
  • SalesForce experience
  • Clerical Experience
  • Call center experience
  • Appointment Setting
  • Activity Coordination

Timeline

Appointment Coordinator II

West Shore Home
01.2024 - Current

Server/Bartender

Romano's Macaroni Grill
05.2022 - 10.2023

Executive Assistant

LMB Investments
01.2017 - 08.2020

Server

Fork Osteria
07.2012 - 07.2013

Scheduling Manger / Receptionist / Counter Help

717 Tattoo
07.2011 - 05.2012

Server / Certified Trainer / Hostess

Bob Evans, Inc
02.2008 - 01.2012

High School Diploma -

Red Land High School

Associate of Arts -

Temple University

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Julia Murphy