Julia Murray
Summary
Versatile and people-focused professional with a Bachelor’s degree in Criminal Justice and hands-on experience in public service roles. Skilled in building rapport with individuals of all ages and backgrounds and diverse community members. Adept at resolving conflicts, multitasking in high-pressure environments, and delivering exceptional customer service. Passionate about making a positive impact through community engagement, communication, and service-oriented work.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
Mixx 360
11.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Geriatrics Server
Jack Satter House
01.2018 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated compassion and patience while assisting memory care residents with meal choices and dining routines
Teacher's Assistant
First Steps Early Learning Center
04.2017 - 05.2018
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Communicated regularly with parents and caregivers, addressing questions and concerns with empathy and professionalism
- Worked collaboratively with a team of educators and assistants to plan and coordinate activities, demonstrating strong teamwork and adaptability
Education
Bachelor of Science - Criminal Justice
Salem State University
Salem, MA05-2024
Skills
- Exceptional Interpersonal Communication – Skilled at engaging with individuals of all ages, cultures, and backgrounds with professionalism and empathy
- Public Service & Community Engagement – Experienced in roles requiring patience, trust-building, and respectful, clear communication with the public
- Conflict Resolution & Problem Solving – Able to de-escalate tense situations calmly and find constructive solutions under pressure
- Cultural Competency – Comfortable working with diverse populations; experienced in inclusive, respectful communication and support
Accomplishments
- Selected to attend the Leave No Victim Behind Mass Violence Response Conference in Las Vegas, hosted by the Oregon Police Department, as a criminal justice student — one of few chosen nationwide to engage with law enforcement, trauma professionals, and victim support experts
- Hired by Revere Police Department and admitted to Transit Police Academy, demonstrating strong integrity, discipline, and public service aptitude
Timeline
Bartender Shift Manager
Mixx 360
11.2018 - Current
Geriatrics Server
Jack Satter House
01.2018 - 12.2018
Teacher's Assistant
First Steps Early Learning Center
04.2017 - 05.2018
Bachelor of Science - Criminal Justice
Salem State University
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