Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline

Julia Mut

Summary

Seasoned manager with 10+ years of experience. Excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Responsible individual who can learn quickly and master new concepts and skills.

Overview

16
16
years of professional experience

Work History

Sales Lead

Jet Plastics/Display Products
08.2015 - Current

Customer service specialist in charge of managing and developing product, drove sales through new marketing strategies and exceptional customer service. Perform a variety of office, clerical, or accounting duties, such as reception, billing, bookkeeping, and selling products. Primary goal to maintain profitability, increase sales and expand customer base to remain ahead of competition.


  • Revamped AdWords account resulting in improved Ad positioning and reduction of cost from $3.00 a click to .50 cents per click.
  • Developed and maintained new processes to document sales cost, metrics and reports for more accurate decision making.
  • Evaluated customer complaints and negative reviews and identified 10+ service issues along with potential solutions to improve customer satisfaction.
  • Gathered data on competitors and analyze their prices, sales, and method of marketing and distribution to plan advertising campaigns.
  • Handled advertisement budget of $20,000 annually resulting in increase of 8% for online and over the phone sales.
  • Tracked program budgets, expenses and campaign response rates to evaluate each based on program objectives and industry norms. Adjusted budgets and strategies where necessary.
  • Monitored customer preferences and competitor strategies to determine focus of sales efforts.
  • Established after sales follow ups which resulted in 60% of customer retention.
  • Read trade journals and professional literature to stay informed on trends, innovations, and changes that affected the plastic industry.

Service and Training Manager

Forever 21
11.2007 - 08.2015

Supported the company vision through front line management of store associates. Responsible to support the Store Manager and Operations manager's efforts in driving associates to execute their job duties by supporting a fun, challenging, and rewarding culture.


  • Successfully communicated sales and visual merchandising opportunities to upper management, which resulted increased sales goals while effectively reducing back stock rooms from 3 to 1.
  • Developed highly effective sales training strategies as a sales-manager of a 100-person team by creating new methods of enhanced performance, which boosted sales and maintained monthly customer satisfaction in the 90% range.
  • Developed go-back assortment process which brought daily racks from 20+ to 0-3. The process was later adopted store wide.
  • Reduced company shrink more than threefold. Maintained store loss between 0.25% to 1% by using company tools and resources.
  • Followed all expenditures and payroll limits by streamlining processes which allowed to save 10% of annual payroll.
  • Exceeded sales objectives by 25%-30% 7 quarters in a row by driving KPIs. Goals were achieved by self-developed training guides and on the spot coaching and development.
  • Demonstrated leadership potential by successfully managing 4 different store locations from small, medium, and large-scale department stores reaching sales of 3 million annually.
  • Coordinated and headed over 30 successful projects entailing floor sets, inventories, and store closings.

Education

BSBA - Business Administration – International Business, Finance

California State University
2017

Skills

  • Advanced Computer Proficiency
  • Critical Thinking Ability
  • Marketing Campaign Specialist
  • Proactive Decision Making
  • Analytical Interpretation
  • Strategic Planning
  • Product Management and Branding
  • Customer Service Expert
  • Team Player Mentality
  • Efficient Communication Skills
  • Productivity/Performance Management
  • Time Management Aptitude
  • Shrinkage Prevention Solutions
  • Leadership Competencies
  • Project Management

Languages

Spanish
Native or Bilingual
French
Professional Working
Italian
Professional Working

Affiliations

American Management Association

Delta Phi Epsilon Alumni Association

Timeline

Sales Lead - Jet Plastics/Display Products
08.2015 - Current
Service and Training Manager - Forever 21
11.2007 - 08.2015
California State University - BSBA, Business Administration – International Business, Finance
Julia Mut