Julia Navek
Philadelphia,PA
Overview
4
4
years of professional experience
Work History
Receptionist and Assistant Veterinary Technician
Philadelphia Animal Hospital
Philadelphia , PA
06.2024 - Current
- Took on multiple roles, such as front desk receptionist and operator for the call center, to assist customers with detailed questions regarding pricing, procedures, and policies of the company.
- Used customer service and problem-solving skills, was regularly faced with financial disputes, scheduling errors, medication refill requests, and reviewing customer files.
- Worked assisting vet technicians to fill medications, prepare animals for procedures, evaluate triages, and other vet-related items, assisting all sections of the business.
- Worked through conflict resolution and de-escalation with customers, and offered support when needed in facing negative confrontation.
Waitress
Fellini's Cafe
Newtown Square, PA
05.2021 - 06.2023
- Regularly catered to customers' needs and requests.
- Took orders and delivered food, answered call-in orders, communicated with kitchen staff, and dispersed the tip money among the active nightly.
- Worked part time in this role while in school.
- Skills learned from the job:
- Multitasking, having to attend to 5+ tables at a time, while simultaneously bussing tables.
- Communication with coworkers and managers regarding schedule building, boundaries, and capabilities. Had to use teamwork to help others with their tables and collaborate for large parties.
Education
Bachelor of Science in Business Administration - Business Administration
Drexel University
Philadelphia, PASkills
- Microsoft Suite
- Canva
- Adobe programs
- Time management
- Organizational
- Collaborative
- Customer service
Affiliations
- Moore College of Art 10 Week Fashion Design Course (2021). Young artists workshop: exploring fashion marketing and fashion design.
- Drexel Delta Zeta (2023-Present): Supporting Formal Chair.
- Drexel Women in Business Club (2023-Present).
- Drexel Finance and Investment Group (2023-Present).
Volunteer Work
- Providence Animal Shelter: (2019-2023): Fostered dogs, and adopted out animals via social media and verbal advertising. Volunteered directly at the animal shelter, cleaning the kennels and routinely feeding the animals.
- Ruff Roadz: (2023): Assisted in training of dogs with troubled pasts, whether that be physical or verbal abuse, or are the result of incorrect training habits.
- Dog House of Delco: (2023): Monitored over 15+ dogs at a time in a boarding facility, mediating fights among animals and routinely feeding.
Timeline
Receptionist and Assistant Veterinary Technician
Philadelphia Animal Hospital
06.2024 - Current
Waitress
Fellini's Cafe
05.2021 - 06.2023
Bachelor of Science in Business Administration - Business Administration
Drexel University