Julia Nephew
Bloomfield,NJ
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Yard House
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server Trainer
Tommy's Tavern + Tap
01.2021 - 01.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Server
Bonefish Grill Restaurants
01.2020 - 01.2021
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Holsten's
08.2019 - 08.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Marketing
Rutgers, The State University of New Jersey
Newark12.2023
Skills
- Order Management
- Suggestive Selling
- Menu Presentation
- Guest Relations Management
- Service Prioritization
- Relationship Management
- Menu Memorization
- Food Sales and Promotion
- Hospitality Service Expertise
- Order Accuracy
Timeline
Server
Yard House
01.2023 - Current
Server Trainer
Tommy's Tavern + Tap
01.2021 - 01.2023
Server
Bonefish Grill Restaurants
01.2020 - 01.2021
Server
Holsten's
08.2019 - 08.2020
Bachelor of Science - Marketing
Rutgers, The State University of New Jersey
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