Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
GeneralManager
Julia Norwood

Julia Norwood

Algonquin,IL

Summary

In short period of time I worked my way up and accomplished reaching the Assistant Store Manager position with a proven track record at On The Border. I did this by enhancing customer satisfaction through expert team leadership and innovative problem-solving. I am skilled in inventory management and customer hospitality and I significantly improved service quality and efficiency at this establishment. My outgoing personality and commitment to excellence drove performance and fostered strong customer relationships that continuously improve our customer turnover.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

On The Border
03.2021 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work stations clean.
  • Used slow periods to restock supplies, ice, trays, and necessary utensils for success.
  • Worked with POS system to place orders, manage bills, and apply necessary promotional discounts.
  • Utilized communication practices with kitchen staff to deliver outstanding customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer wants/needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Bartender

On The Border
03.2022 - 10.2022
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties that included deep cleaning, stocking, and setting up the next team member for success.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits for our company.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks to customers satisfaction.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink and food orders to promote loyalty.
  • Regularly cleaned, organized and sanitized bar area, beer coolers, liquor cage, and storage areas.

Shift Supervisor

On The Border
10.2022 - 06.2023
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful insight and solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and worked with NCR Back Office managing cash reconciliation, safe counts, and modifying staffs wages/tips.
  • Enforced company policies and regulations with employees including preparing and maintaining SAFE regulations.
  • Prepared shift summary reports for managers and communicated regularly on goals and progress.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Cultivated professional working relationships with peers and supervisors and resolved conflicts between employees to maintain a positive and friendly work environment.
  • Collaborated with other leaders and managers to direct workflow and support operations within our workplace.
  • Expedited hundreds of plates and to-go orders at heavy volumes during our peak business hours ensuring the quality, presentation, and precision of our food going out to customers inside the restaurant and third party orders.

Assistant Store Manager

On The Border
06.2023 - Current
  • Analyzed and managed customer feedback, leading to consistently high ratings.
  • Provided weekly work schedules for employees to accommodate business demands based on customer traffic and employee strengths.
  • Interviewed, hired, and trained staff to not only be equipped to comply with company policies and procedures but also be successful in their specific role to build an outstanding, profitable business and an unbeatable team that maintains high productivity and performance metrics.
  • Validated inventory levels and placed budget-conscious orders for food, beverages, and paper products to maintain adequate supplies while avoiding overstocking or shortages.
  • Verified delivery invoices against received products to reduce inconsistencies.
  • Expedited hundreds of plates and to-go orders at heavy volumes during our peak business hours ensuring the quality, presentation, and precision of our food going out to customers inside the restaurant and third party orders.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement in their roles.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Arranged unique and creative displays to feature new products and promotions for our company.
  • Orchestrated fundraising events collaborating with nonprofit organizations.
  • Facilitated efficient execution of catering services for events and deliveries.
  • Managed opening and closing procedures including deep cleaning, turning on/off all equipment, stocking and organizing each station, reviewing sales reports, balancing registers, working with NCR Back Office to ensure safe counts and store reconciliations are correct, entering employee tips and adjusting hours and wages.

Education

Jacobs Highschool
Algonquin, IL

Skills

  • Hospitality and customer service expertise
  • Outgoing personality
  • Clear and effective communication
  • Inventory
  • Complex Problem-solving
  • Highly reliable
  • Ordering procedures
  • Aloha POS
  • Salesmanship
  • Anticipating guest needs
  • Order management
  • Safe food handling procedures
  • Performance improvement
  • New hire training and team development
  • Handling difficult customers
  • Able to stand number hours
  • Financial records oversight
  • Staff management

Certification

  • ServSafe Food Handlers - National Restaurant Association.
  • ServSafe Basset - National Restaurant Association.
  • ServSafe Manager Certification – National Restaurant Association.

Languages

Spanish
Limited Working

Timeline

Assistant Store Manager

On The Border
06.2023 - Current

Shift Supervisor

On The Border
10.2022 - 06.2023

Bartender

On The Border
03.2022 - 10.2022

Server

On The Border
03.2021 - 03.2022

Jacobs Highschool

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Julia Norwood