Julia Noskin

• Led successful integration from Maestro to Opera Cloud by training support staff on new system functionalities and best practices.
• Coordinates with guests to ensure personalized service and accommodation preferences.
• Works with third-party travel agents and extranets maintaining effective partnerships and managing external bookings channels to enhance property visibility.
• Worked closely with the front desk team to streamline room assignments, resulting in improved guest satisfaction.
• Proactively upsell amenities and packages to enhance the guest experience
• Manages reservation processes, including taking deposits, making reservations and answering inquiries about property and reservations.
• Coordinates corporate rooming assignments in close collaboration with the sales team to optimize room distribution and meet corporate client needs.
• Oversees lodge bookings to capacity during peak seasons ensuring high occupancy rates and maximizing revenues.
• Provided training for new reservation agents on computer systems and procedures.
• Administered the Opera POS system overseeing daily operations and ensuring efficient management of reservations and guest services.
• Responded promptly to all customer complaints regarding reservations services.
• Achieved Employee of the month multiple times and Employee of the quarter recognizing exceptional performance and dedication.

Liaison between the athletes and coaches. Responsible for communicating daily expectations from coaches to players. Organized and led bi weekly meetings with team and carried out administrative activities for team.

• Led a diverse group of athletes as captain of D1 softball team, driving collective and individual success.
• Established a culture of collaboration, sportsmanship, and discipline to drive improved team cohesion and performance.
• Collaborated with coaches to develop execute strategic game plans, demonstrating effective communication and leadership on and off the field.
• Developed time management skills to balance academics, athletics, and extracurricular activities.
• Monitored physical conditioning through weight training, cardiovascular exercise, and proper nutrition habits.
• Advised and supported team members off the field providing guidance on school-related issues, personal matter and overall struggles to foster a supportive and cohesive team enviornment.