Hi, I’m
Julia Occhipinti
Toms River,NJ
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction and dining experience at Pines Village, Sudexo through exceptional multitasking and strong communication skills. Collaborated effectively with teams to maintain service excellence, building lasting relationships with guests. Expert in hospitality, I ensured cleanliness and efficient service, significantly contributing to the establishment's success.
Overview
1
year of professional experience
Work History
Pines Village
Waitress
03.2024 - 10.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Manchester Township High SchoolManchester Township
06-2027
University Overview
- Principal's Honor Roll [Semester 1, 2024]
- Completed AP course in Psychology
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Relationship Building
- Excellent Communication
- Hospitality and accommodation
- Dining customer service
Availability
See my work availability
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Available
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tuesday
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Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Work-life balanceFlexible work hoursLanguages
English
Full Professional
Timeline
Waitress
Pines Village
03.2024 - 10.2024
Manchester Township High School
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