Julia O. Guerra
Communication / Medical Receptionist
Summary
Health industry professional with 35 years of experience dedicated to enhancing patient care and outcomes. Expertise in applying comprehensive knowledge and skills to address diverse health challenges. Recognized for a positive approach and commitment to making a meaningful difference in the lives of individuals.
Overview
17
17
years of professional experience
Work History
Central Communications Clerk
Gardner Family Health Services
01.2008 - 06.2025
- Answering and responding to all incoming calls
- Places and completes calls as needed
- Proficient is using Electronic Medical Record (EMR), NEXT GEN, MICROSOFT, and EPIC , to create, cancel and confirm medical appointments
- Provides clinical support
- Exceeded expectations in delivering high-quality customer service during phone interactions or face-to-face encounters with clients or visitors.
- Collaborated closely with cross-functional teams on various projects, promoting open lines of communication
- Delegated and managed front/back office
- Sanitized, restocked, and organized exam rooms and medical
- Provides courteous, professional assistance to patients, clients and staff
- Work effectively with a diverse population and positively in a teamwork environment
- Improved customer satisfaction with timely and accurate information dissemination.
Education
Diploma -
Andrew Hill High School
San Jose, CAC.M.A. -
Andon School of Medical Assistants
San Jose, CAComputer Applications -
Santa Clara Adult Education
Santa Clara, CASkills
- Verbal communication
- Microsoft office
- Epic Medical Program
- Next Gen Medical Program
- Telephone Switch Board
- Scanning
- Scheduling appointments
- Document preparation
- Faxing
- Bilingual ( Spanish )
- Scheduling Medical Appointments
- Intercom
- Referrals
- Medical Insurances
- Emailing
- Room Clients / Patients
Professional Profile
- Highly experienced motivated and friendly with over 15 years of proven expertise in front desk/ reception/ customer service
- Recognized for ability to deliver quality customer service
- Prioritizes well
- Exemplary work in multi-tasking
- Committed to teamwork, professionalism, and friendly customer service
- Volunteer at Kaiser Permanente Santa Clara Hospital/ Medical Center
- Bilingual in both Spanish and English
Certificate of Completion- Incidents and Breaches- 9/16/2022
9/14/2023 - Certificate of Completion Culture Competence
2/4/2025 - Certification of Completion Emergency Preparedness
Timeline
Central Communications Clerk
Gardner Family Health Services
01.2008 - 06.2025
Diploma -
Andrew Hill High School
C.M.A. -
Andon School of Medical Assistants
Computer Applications -
Santa Clara Adult Education
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