Julia Olivo
Houston
Summary
Dynamic leader with proven expertise in employee management and customer service, honed at McDonald’s. Excelled in cash handling and security, boosting customer satisfaction through effective complaint resolution. Skilled in mentoring, fostering teamwork, and enhancing workplace safety. Achieved notable improvements in staff performance and operational efficiency.
Overview
13
13
years of professional experience
Work History
Cashier Manager
McDonald’s
10.2023 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Cosmetology Student
Self Employed
05.2019 - Current
Cook Shift Leader
McDonald’s
03.2012 - Current
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
Education
Cosmetology
Latin America Beauty School
Houston Tx 05.2019
Skills
- Cash handling and management
- Time management
- Attention to detail
- Staff training
- Mentoring and coaching
- Workplace safety
- Team leadership
- Employee performance evaluation
- Employee management
Customer service
- Cash handling and security
- Customer complaint handling
- Sales target achievement
- Teamwork and collaboration
- Problem resolution
- Goal setting
- Good judgment
- Decision-making
- Professional and courteous
Timeline
Cashier Manager
McDonald’s
10.2023 - Current
Cosmetology Student
Self Employed
05.2019 - Current
Cook Shift Leader
McDonald’s
03.2012 - Current
Cosmetology
Latin America Beauty School
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